Service Coordinator & Dispatcher

Take the Next Step in Your Customer Service, Logistics, or Dispatch career with Swish as a Service Coordinator & Dispatcher

Posted Tuesday, January 13, 2026 at 5 : 00 AM

About Swish :

Swish is a proudly Canadian, family‑owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada’s source for high‑quality cleaning supplies and equipment, offering professional‑grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include : Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.

About the Role :

The Service Coordinator & Dispatcher plays a key role in supporting the daily operations of the service department with a strong focus on delivering exceptional customer service. This position is responsible for managing and coordinating service requests for powered cleaning equipment (commercial power scrubbers, pressure washers, vacuum cleaners, etc.), dispatching technicians, maintaining accurate records, generating reports, and ensuring effective communication between customers, technicians, and internal teams. The Service Coordinator & Dispatcher oversees a range of administrative and scheduling functions that contribute to efficient service delivery, including appointment scheduling, real‑time dispatching, data entry, warranty processing, parts coordination and document management.

Key Responsibilities :

Customer Service & Communication

• Receive, process, and respond to customer service inquiries via phone, email, and internal systems.
• Provide timely updates to customers regarding service appointment status and work order progress.
• Act as the primary point of contact for service‑related communication between customers and technicians.
• Maintain consistent, positive, professional, and respectful interactions with customers, branch staff, and technicians to foster strong relationships and ensure smooth service delivery.
• Address customer concerns and escalated issues as needed to ensure resolution.

Scheduling & Dispatch

Administrative & Technical Support

Operational Support & Compliance

Other Duties

What You Bring :

Job Details & What We Offer

A people‑first company

The role

Benefits from Day 1

Extras that matter

Role Information : Equal Opportunity

Swish is an equal opportunity employer offering a competitive compensation and benefits package, along with excellent opportunities for professional development and advancement within a growing Canadian organization.

Accessibility & Accommodation

Swish is committed to providing an inclusive and accessible recruitment and workplace experience in accordance with applicable human rights and accessibility legislation across Canada. Accommodation is available upon request throughout the recruitment and selection process. Applicants requiring accommodation may contact Human Resources at any stage.

Pre‑Employment Screening

Swish is committed to maintaining a safe and secure work environment. As a condition of employment, candidates will be required to complete background screening, including criminal record checks where permitted by law and where relevant to the position, or where required by client sites. For roles involving the operation of a company motor vehicle, a valid driver’s license and a satisfactory driver’s abstract will also be required.

AI Disclosure

Swish uses artificial intelligence technology to assist in the initial screening and assessment of applications. AI is used only as a support tool; no hiring decisions are made solely by automated systems. All final hiring decisions are made by a human. We are committed to a hiring process that maintains the highest integrity and prioritizes a fair, positive experience for every candidate.

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