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Computer Technologist Permanent 1.0 FTE
Computer Technologist Permanent 1.0 FTEUpper Canada District School Board • Brockville, Ontario, Canada
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Computer Technologist Permanent 1.0 FTE

Computer Technologist Permanent 1.0 FTE

Upper Canada District School Board • Brockville, Ontario, Canada
30+ days ago
Job type
  • Full-time
  • Permanent
Job description

Join The Upper Canada District School Board

Creating Futures Leading and Learning for All

We are currently accepting applications for Computer the supervision of the Supervisor of Technical Support and guidance from the Senior Technologist the Computer Technologist provides the Board with computer hardware software and network maintenance installation and repair. The Computer Technologist performs extensive network and server diagnostics and maintains and installs cable and wireless topologies as Computer Technologist helps maintain a parts inventory inspects and installs new equipment and maintains relevant documentation. The Computer Technologist works with staff in all Board locations to troubleshoot issues devise solutions and implement decisions. The Computer Technologist plays an integral part in the annual Cyclical Upgrade Program implementation throughout the Board. The Computer Technologist provides software support to staff and students with the Microsoft Office 365 suite of services being a prime example. Travel to multiple worksites is required.

Details of assignment : Permanent - Home School is Almonte District High School with locations within the Almonte Family of Schools

Hours of work : 8 : 00am to 3 : 30pm with a ½ hour unpaid lunch

  • This position is covered under the UCDSB / CUPE collective agreement. For more information on employment information such as entitlements pay staffing job protection union security and dues information under the agreement please click hereto view it on our external website.

Qualifications and Experience :

  • Three-year community college diploma in computer technology field.
  • A minimum of two years experience in the support and maintenance of computer equipment and networks is required.
  • Travel to various worksites sometimes within the same day is required.
  • Skills Required :

  • Understanding of Information Technology Information Library (ITIL)
  • Advanced technical skills (e.g. repair and maintain all types of computers peripherals and networking components including UTP cable fiber optic cable switches and wireless access points)
  • Ability to take initiative and develop innovative solutions when making decisions determining corrective or appropriate actions and making recommendations
  • Well-developed research analytical and troubleshooting skills
  • Advanced expertise with basic and advanced diagnostic tools and equipment
  • Advanced knowledge of local and wide area network concepts
  • Willingness and ability to learn new systems technologies and processes and attend training / courses / professional development as required
  • Well-developed organizational and communication skills to organize priorities and deliver effective customer service strategies when dealing with people in a fast-paced changing environment
  • Well-developed time management and administrative skills to prioritize work and manage multiple priorities and concurrent work
  • Demonstrated ability to effectively comprehend technical manuals and documentation
  • Ability to interpret building blueprints and wiring diagrams
  • Demonstrated ability to understand and apply safety standards (e.g. asbestos procedures fall prevention ladders lifting)
  • Strong interpersonal skills with the ability to understand and respond to inquiries using tact and diplomacy when dealing with suppliers computer companies and Board personnel
  • Ability to work independently and as part of a team
  • Advanced knowledge of Windows 10 and 11 operating systems
  • Advanced knowledge of networking protocols
  • Working knowledge of spreadsheet and word processing software email and the Internet
  • Working knowledge of a large variety of application software to assist and troubleshoot problems with each application
  • Well-developed oral and written communication skills
  • Ability to maintain confidentiality when accessing information (e.g. personal file shares).
  • Advanced knowledge of Apple IOS platform
  • Intermediate knowledge of Android platforms
  • Intermediate knowledge of Mobile Device Management (MDM) strategies
  • Advanced knowledge of cloud-based computing with emphasis on support of Microsoft Office 365
  • Advanced knowledge and operation of Smart board technologies
  • Knowledge of call center functionality
  • Duties & Responsibilities :

  • Demonstrates good attendance and work in a healthy and safe manner
  • Performs other related duties as required
  • Upon request may be responsible for researching new technologies to assist solve business programs; regularly participates as a member of a project team
  • Maintains confidentiality during access to sensitive information (email personal file shares)
  • Provides support and in-service training for staff on all applications with emphasis on Microsoft Office 365
  • Manages and maintains service request information in ticket management system for team assignments including open ticket monitoring work completion solution documentation and closure
  • Maintains and carries out preventative maintenance schedule
  • During the Cyclical Upgrade Program acts as a team lead by overseeing the upgrade from start to finish including planning scheduling and organizing with the technical team and documenting all aspects of the implementation process (e.g. consultation with principal creating an inventory list of tech equipment including mobile devices creating an inventory of software programs & respective licenses).
  • Prioritizes and manages requests for technical services (e.g. board office / regional office staff Trustees & school-based staff students)
  • Develops and implements processes for troubleshooting and diagnostic procedures
  • Diagnoses and troubleshoots problems using advanced diagnostic tools techniques and processes
  • Consults with facilities staff to coordinate technical work related to installations and new construction
  • Communicates and escalates higher level technical issues to Senior Technologist for further action
  • Sets up and installs switchgear wired and wireless networking and network equipment replacement
  • Manages and maintains local area networks (LANs)
  • Deploys supports and documents new and existing computers peripherals and network connectivity products throughout the Board
  • Performs repairs to existing computers peripheral and connectivity devices as required
  • Installs upgrades and supports Board licensed software
  • Provides telephone remote and on-site technical and software support for all Board staff
  • Monitors maintains and documents technical inventory at Board sites including updates to wiring / wireless diagrams
  • Application :

    Your completed application on Apply to Education must include the following :

  • Cover Letter
  • Resume
  • Updated Applicant Profile
  • Complete responses to job related questions
  • You may also wish to attach relevant diplomas certifications reference letters etc. relevant to your application.

    References :

    UCDSB requires your current and two most recent direct supervisors.

    If your experience is in a day-to-day occasional capacity ensure that you list the length of time that you worked for that Supervisor and whether the assignment was casual day-to-day or in a long-term occasional capacity.

    The UCDSB does not accept colleagues or personal references.

    Selection Process :

    The UCDSB selection process includes a review of required qualifications interview and assessment process and reference checks. All employment offers are conditional on candidates providing a valid criminal record check for the vulnerable sector.

    The Upper Canada District School Board (UCDSB) is committed to equity in employment. As an equal opportunity employer we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. The UCDSB is committed to providing accommodations for people with disabilities. If you require an accommodation we will work with you to meet your needs. This would be facilitated upon receiving an interview and would be done by contacting Human Resources at

    Key Skills

    Advertisement,Fireworks,Maintenance,Contract Management,Import & Export,Android Development

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Computer Technologist • Brockville, Ontario, Canada

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