CA- Team Lead, Field Claims

Position Summary

2024-24917

We are currently recruiting for an Team Lead, Field Claims to join our Edjuster team in Western, Canada.

The role of the Team Lead, Field Claims is a multi-faceted role, which focuses primarily in the following four key areas of edjuster’s content claims handling operations :

• Acting / operating as a third party, intermediary between the Insurance Company’s property adjusters, and their policyholders, with respect to conducting valuations of policyholders / claimant’s total loss contents, which are most commonly caused by theft, water, fire and other perils.
• Focusing on the accurate and timely processing of content claims, via the use of edjuster’s claims handling professional-service methodology and its Web-based content claims processing and pricing platform / system - exclaim.
• Operating from their home-based offices, edjuster’s Team Lead are responsible for recording all daily claims handling activity, with respect to hours worked / time spent per task, as well as fulfilling all of their required administrative job duties.

Responsibilities

As part of this role, responsibilities include, but are not limited to the following :

• Support the management team and employees to ensure consistent completion of all claims in accordance with the Company’s productivity and performance standards.
• Assist Content Claims Specialists - Field in conducting and managing the inventory of complex claims (Public Adjuster, High Net Worth, Attorney Represented, Commercial) and organize resources to complete the inventory and subsequent valuation.

When necessary, the Team Lead may be required to manage part or all of the complex claim.

Provide mentoring and guidance to team members while conducting inventory and / or valuation on Level I to Level III type claims, as required.

Be available to answer questions and provide suggestions on handling that adheres to performance standards.

• Complete / submit detailed work / time logs on a daily basis, for all claim-related and non claim related work.
• Maintain claim-related notes in exclaim, edjuster’s content clams platform , relating to claims handling tasks, included but not limited to providing information on incurred hours that exceed productivity standards, specific issues related to a claim, other pertinent notes when assisting or managing a claim;

directly or indirectly.

Consistently promote edjuster’s brand, image and reputation in a professional, consistent and positive manner.

Requirements

• 2 years of technical experience in an insurance claims environment
• Minimum 1 year in a leadership role
• University degree or equivalent
• Critical thinking and problem solving skills
• Intermediate computer skills, specifically in MS Office 365 and Windows 10
• A flexible team player
• Ability to motivate and inspire
• Proven ability to manage multiple priorities
• Excellent Interpersonal Skills
• Exceptional attention to detail
• Self-Starter
• Exceptional written and verbal communication skills

Additional Information

We thank all applicants for their interest in Crawford & Company however, only those selected for an interview will be contacted.

Crawford is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas.

Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies.

We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and / or to perform the essential duties of the posted position.

If you have an accommodation need, please email as soon as possible to make appropriate arrangements.

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