Senior Technical Manager

As a proud subsidiary of NEC Corporation, Netcracker is a global software leader driving innovation at scale. We combine an open Agentic AI Platform with Cloud Native IT Solutions to help telecommunication providers transform, innovate, and deliver results that matter. Powered by cutting‑edge technology—and the passion of our people—we unlock new opportunities, spark innovation, and create better digital experiences for millions worldwide. Join us and be part of a team that is not just keeping up with the digital future—we’re leading it.

Position : Senior Technical Manager

Terms of Employment : Full‑time / Permanent

Hours of Work : 40 hours / week

Benefits : Eligible for discretionary bonuses and / or salary increases in accordance with company policy. Eligible for basic medical, prescription, dental, vision, paramedical services, basic life, AD&D, STD, LTD and voluntary RRSP.

As a Senior Technical Manager you will be responsible for overseeing the end‑to‑end solution delivery including planning, execution, monitoring, and closure, working closely with IT / Engineering and cross‑functional teams. You will be required to provide subject‑matter expertise upon request by various teams in such areas as telecommunications, data communications, information systems and technology infrastructure design, administration, security, maintenance and support for both client‑driven and Netcracker’s internal projects. You will often create training programs for new developers. Your role will include leading the development, implementation and maintenance tasks for systems and processes as required by the project, including troubleshooting any potential issues. You will make key decisions that relate to continuous improvement within all areas of technical operations and supervise developers responsible for these tasks. You will also oversee activities pertaining to release deployment, major promotion launches, customer migration and other important milestones.

Role and Responsibilities

• Coordinating a team of 10 people, growing Netcracker Order Entry component expertise, building the learning path for cloud components in the support department;
• Leading the technical triage process of incoming incidents across Netcracker components (Order Entry, Product Offering Catalog, Order Management, Data Flow);
• Building and maintaining data cleanup processes between external systems and Netcracker modules, introducing new tools and approaches to optimise the flow;
• Participating in on‑call shifts and supporting release installations;
• Driving performance problems investigation : analysing systems using various tools such as Eclipse Memory Analyzer, profilers, custom tools for thread‑dump analysis, and different monitoring systems;
• Coordinating communication between L2 and L3 teams to improve the KPIs and meet the SLA requirements;
• Participating in workshop sessions with business users and the support team to collect comprehensive business requirements, clarify the system behaviour and suggest design improvements; and
• Creating training programs for new developers.

Required Qualification

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