Account Manager

Total Group of Companies is an industrial service company specializing in fire, rescue, medical, and HSE services. With facilities in Elora, Ontario, as well as Red Deer, Guelph, and Winnipeg, we proudly service clients across Canada.

The Account Manager is responsible for overseeing the overall operations, sales support, client relationships, and strategic direction of Total Group of Companies. This role includes leading daily business functions, supporting departmental performance, coordinating operations and dispatch activities, ensuring compliance with regulatory and company standards, and maintaining a strong, positive workplace culture.

Reporting to the Executive Leadership Team, the Account Manager provides leadership across all divisions, strengthens client relationships, supports sales and business development initiatives, and ensures the effective delivery of services, training, equipment, and resources throughout the organization.

Under the direct supervision of the Director of Operations, daily task and activities include but are not limited to:

Sales and Growth

• Support sales initiatives and identify upsell and cross sell opportunities

• Assist with quoting, proposals, renewals, and follow ups

• Maintain and grow existing client relationships

• Track leads, opportunities, and client activity

• Support business development initiatives and outreach

Client Communication and Service

• Serve as the primary point of contact for select client accounts

• Manage inbound client requests and service coordination

• Ensure client satisfaction and timely follow up

• Coordinate training, service delivery, and equipment needs

Operations and Dispatch

• Schedule and dispatch training, rescue teams, and service technicians

• Coordinate internal resources to meet client commitments

• Act as a liaison between operations, instructors, and clients

• Maintain schedules, calendars, and service logs

Executive Support

• Provide direct administrative and operational support to the VP of Operations and Business Development

• Draft emails, reports, and client communications

• Track action items and priorities

• Support strategic initiatives and internal projects

Administration and Data Management

• Data entry and CRM management

• Maintain client records, contracts, and documentation

• Assist with invoice coordination and basic billing support

• Maintain internal systems and reporting

Training and Equipment Support

• Assist with safety training coordination and, where qualified, delivery

• Coordinate equipment ordering, tracking, and inventory

• Support certification tracking and compliance documentation

The ideal candidate would possess the following traits:

• Strong communication and organizational skills with excellent attention to detail.

• Comfortable working directly with executives and client stakeholders.

• Sales-minded approach balanced with strong operational discipline.

• Proven ability to manage multiple priorities independently in a fast-paced environment.

• High level of professionalism, trust, discretion, and accountability.

• Strong presentation skills with the ability to deliver health and safety–related training.

• Ability to instruct a variety of safety programs.

• Self-motivated team player with enthusiasm for health and safety and operational excellence.

• Excellent verbal and written communication skills in English.

• Proficient computer skills with solid working knowledge of the Microsoft Office suite.

• Well organized, able to work independently, and able to exercise sound judgement with minimal supervision.

• Well organized, able to work independently, and able to exercise sound judgment with minimal supervision.

• Demonstrated experience working effectively within a collaborative team environment.

• Excellent client service and relationship-management skills.

• Positive and professional work ethic aligned with the values of Collaboration, Accountability, Respect, and Excellence.

• Willingness to travel as required.

To be considered for this role, you must meet the following criteria:

• Reliable transport and able to easily make the daily commute to the office in Elora, Ontario

• Sales experience in the industrial or construction sector.

• Degree, diploma or certificate program from a post-secondary and accredited institution an asset.

• Travel will be required