Service Delivery Manager

We are honoured to again be selected as one of B.C.'s Top Employers.

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Term / Status : Permanent / Full time

Classification / Salary : Management Band 4 - position starts at $100,231 to $125,289 annually

Location : City (hybrid within BC after passing a 6-month probationary period )

Team : Vernon or Salmon Arm

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection s .

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

About the opportunity :

As a Service Delivery Manager (SDM), you will manage the day-to-day operations of CLBC services within an assigned service delivery area. The Service Delivery Manager ensures that eligible individuals and families are provided with goal-focused direct support, that services are delivered per CLBC policy, and that complete information on community living services and community-based options is available and provided to individuals and families through a team of professional and administrative staff.

A central function of the SDM role is to ensure the effective and efficient delivery of CLBC contracted services that are fiscally responsible, consistent, and portable to support the safety, security, and well-being of individuals.

Key responsibilities :

• Supporting Facilitators and Analysts to plan for and implement support to families
• Ensuring that contracting of services to agencies is completed
• Overseeing the contract management cycle including contract review, development of work plans and workflow processes, and assessment of effectiveness and contractual consistency
• Promoting CLBC's work towards reconciliation and partnership with Indigenous organizations
• Supporting Facilitators, Analysts, and regional managers in managing emerging issues between CLBC, service providers and individuals and families; focusing on facilitating best outcomes and escalating as needed
• Consulting and advising Facilitators in navigating the complexity and depth of planning with individuals and families
• Supporting Facilitators and Analysts in building relationships with families, individuals and service providers, and coaching to enhance individual capability and depth of practice

While leading and guiding a dynamic team, you'll recruit, train, performance manage, approve leaves and expenses, and handle labour relations matters like discipline and resolving staff grievances.

What you will bring :

We are also looking for :

Benefits : A rewarding career at CLBC comes with great benefits including :

Additional Info :

Closing date : Open until filled