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Ambassador – Customer experience

Ambassador – Customer experience

Bedard RessourcesDorval, Quebec, Montreal
30+ days ago
Salary
CAD23.5 hourly
Job type
  • Permanent
Job description

Tasks

  • Meet the needs of travellers in person.
  • Identifying and recognizing traveller behaviours that may require your assistance.
  • Offering customized solutions to specific customer needs.
  • Going above and beyond needs, exceeding expectations.
  • Making the most of the resources and tools available.
  • Promoting services offered in the environment.
  • Suggesting concrete alternatives and solutions to visitors’ inquiries.
  • Always being a solutions agent at all times.
  • Giving users a "WOW" experience.
  • Carrying out any other similar tasks.

Advantages

  • After 3 months of service with the company, a stipend is offered for the purchase of a uniform.
  • Schedule according to your availability (minimum 3 days of work per week).
  • Stimulating airport work environment.
  • Parking provided for work purposes.
  • Accessible by public transportation from Montreal with the 747 shuttle available 24 hours a day.
  • Group insurance after 3 months for positions of 4 days a week and more.

    • Job requirements

  • Excellent interpersonal communication skills.
  • Perfectly bilingual (French and English), fluency in a third language, a strong asset.
  • Being available to work shifts between 4 and 9 : 00
  • Ability to work standing for a long period of time.
  • Minimum two years of customer service experience.
  • Knowledge of a third language such as Russian, Ukrainian, Mandarin, Hindi, or Japanese will be considered a strong asset.

    • Desired profile

  • You are an outgoing and versatile person.
  • You enjoy talking to people and finding solutions.
  • You are respectful and a positive collaborator.
  • You are customer service oriented.