Tasks
- Meet the needs of travellers in person.
- Identifying and recognizing traveller behaviours that may require your assistance.
- Offering customized solutions to specific customer needs.
- Going above and beyond needs, exceeding expectations.
- Making the most of the resources and tools available.
- Promoting services offered in the environment.
- Suggesting concrete alternatives and solutions to visitors’ inquiries.
- Always being a solutions agent at all times.
- Giving users a "WOW" experience.
- Carrying out any other similar tasks.
Advantages
- After 3 months of service with the company, a stipend is offered for the purchase of a uniform.
- Schedule according to your availability (minimum 3 days of work per week).
- Stimulating airport work environment.
- Parking provided for work purposes.
- Accessible by public transportation from Montreal with the 747 shuttle available 24 hours a day.
- Group insurance after 3 months for positions of 4 days a week and more.
Job requirements
- Excellent interpersonal communication skills.
- Perfectly bilingual (French and English), fluency in a third language, a strong asset.
- Being available to work shifts between 4 and 9 : 00
- Ability to work standing for a long period of time.
- Minimum two years of customer service experience.
- Knowledge of a third language such as Russian, Ukrainian, Mandarin, Hindi, or Japanese will be considered a strong asset.
Desired profile
- You are an outgoing and versatile person.
- You enjoy talking to people and finding solutions.
- You are respectful and a positive collaborator.
- You are customer service oriented.
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