Representative, Collection

At Saputo, our best comes from our people. We’re a talented and caring team with a longstanding history of excellence. Since our first days delivering cheese on a bicycle, we’ve grown into a leading global dairy processor by staying true to the culture that defines us.

Each of our employees is committed to uphold our tradition of care, quality, and passion through food, and together, we foster an environment where we can all make contributions that matter from our manufacturing plants to our office locations and everywhere in-between.

Overview of the Role

The Collection Representative will be responsible for a portfolio of accounts receivable and for reconciling, investigating and resolving all outstanding invoices.

Salary ranges from $52 730 to $69 230

How you will make contributions that matter :

• Manage the collection process of a given portfolio;
• Perform weekly analysis of payment agreements and investigation of all outstanding invoices and deductions;
• Resolve payment discrepancies within the required time frame;
• Document daily activities in the system;
• Ensure compliance with credit limits and management of pending orders;
• Initiate and respond to external and internal customer account inquiries;
• Reconcile accounts and prepare requests for deferrals, write-offs and credit notes;
• Apply and comply with existing policies and procedures;
• Prepare all documentation relating to deductions;
• Perform all other related tasks.

You are best suited for the role if you have the following qualifications :

• College diploma or technical diploma in accounting or equivalent;
• 5 years of experience in a credit / commercial collection (B2B) environment;
• English speaking and writing is essential; the candidate will be required to communicate with customers by e-mail and telephone
• Very good knowledge of the Office suite, knowledge of Maestro (asset);
• Strong interpersonal, negotiation, communication and customer service skills;
• Strong analytical, organizational and attention to detail skills;
• Ability to solve problems;
• Ability to adapt in a context of change.

We support and care for our employees and their families by providing :

• Competitive salaries
• Advantageous corporate agreements
• Full range of group insurance benefits
• Group retirement pension plan with employer contribution
• Purchase option of company stocks
• Group RRSP
• Health and wellness program in the workplace
• Assistance program for employees and their families
• Saputo products at a discounted price

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family

Our story began in Canada in 1954, when the Saputo family's hard work and dedication created a thriving dairy business. More than 65 years later, our roots in this country remain strong with our Corporate Headquarters in Montréal.

Today, we are a leading cheese manufacturer and fluid milk and cream processor in Canada with well-loved brands, such as Saputo, Alexis de Portneuf, Armstrong, Baxter, Dairyland, Joyya, Milk2Go, Milk2Go Sport, Neilson, Nutrilait, Scotsburn* and Woolwich Goat Dairy.

Thanks to our national footprint, we're proud to bring our best to our customers and consumers, and have plenty of opportunities for our employees to grow in their own way.

And we do it while also striving to build a healthier future for our people and the communities where we operate, guided by our values and the Saputo Promise.