Post-sales Solutions Engineer (Eastern or Central Timezone)

The opportunity

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 professional teams every day.

From instantly creating a first draft to perfecting every message, Grammarly’s product offerings help people at 96% of the Fortune 500 get their point across and get results.

Grammarly has been profitable for over a decade because we’ve stayed true to our values and built an enterprise-grade product that’s secure, reliable, and helps people do their best work without selling their data.

We’re proud to be one of Inc.’s best workplaces, a Glassdoor Best Place to Work, one of TIME’s 100 Most Influential Companies, and one of Fast Company’s Most Innovative Companies in AI.

To achieve our ambitious goals, we’re looking for a Solutions Engineer to join our fast-growing Grammarly for Business team.

The role will build Grammarly for Business into a thriving global B2B offering, including setting the bar high for impact in key deals and taking responsibility for accelerating growth.

Your impact

As a Solutions Engineer, you will ensure our customers are onboarded successfully and see the value of Grammarly for Business from day one.

You will also help identify expansion opportunities and bring feedback to our Product team. Finally, you will help build the necessary tools and processes to help Solutions Engineering and Customer Success teams keep customers happy and engaged.

As a Grammarly for Business Sales Engineering team member, you will collaborate with your peers to build this new function.

You will define new processes and standards for how future Solutions Engineers will work and then seek feedback to improve and evolve what you put in place.

Additionally, you will help test your colleagues’ processes and standards and provide feedback as needed to help uplevel the team.

In this role, you will :

• Work with the largest Grammarly for Business customers by demonstrating the value of Grammarly.
• Implement SSO via SAML to ensure smooth customer onboarding, focusing on automated application deployment, SCIM, and maintenance.
• Provide guidance to IT admins on deploying Grammarly applications using SCCM, Intune, JAMF, and other MDM tools.
• Discover product gaps by collaborating with Customer Success, Product, and Engineering.
• Troubleshoot and resolve technical issues related to Grammarly apps in Mac and Windows environments.
• Create customer presentations and make discoveries to understand their application environment.

We’re looking for someone who

• Embodies our EAGER values is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles, which are the blueprint for how things get done at Grammarly : move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust.
• Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based.
• Has experience with at least one standard network security protocol such as OAuth, SAML, and LDAP.
• Has experience working with SSO such as Okta, OneLogin, or Azure.
• Is passionate about working with customers to deepen relationships, find solutions, and grow their accounts.
• Works effectively with InfoSec IT, and related teams to ensure client confidence and solve specific client needs.
• Applies an understanding of SaaS business models to identify and shape solutions.
• Communicates effectively.

Support for you, professionally and personally

Professional growth : We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being.

We support professional development and advancement with training, coaching, and regular feedback.

A connected team : Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values.

We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities, such as BIPOC and LGBTQIA+ team members, women, and parents.

We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.

Compensation and benefits

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more :

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• Twenty days of paid time off per year, eleven days of paid holidays per year, and unlimited sick days
• Home office stipends
• Caregiver and pet care stipends
• Wellness stipends
• Admission discounts
• Learning and development opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US and Canada locations are categorized into compensation zones based on each geographic region’s cost of labor index.

For more information about our compensation zones and locations where we currently support employment, please refer to this page.

If a location of interest is not listed, please speak with a recruiter for additional information.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future.

United States : Zone 1 : $120,000 - $150,000 / year (USD)Zone 2 : $112,000 - $139,500 / year (USD) Canada : Zone 1 : $120,000 - $150,000 / year (CAD)Zone 2 : $110,000 - $138,000 / year (CAD)

The commission portion for this role will be 30% of the On-Target Earning (OTE).