VNOC Support (Video Network Operations Center)

Nextologies LimitedMarkham, ON, Canada

5 days ago

Salary

CA$48,000.00 yearly

Job type

Full-time

Permanent

Job description

Job Description

About Us

If you love investigating and solving problems and working cooperatively with a brilliant, energetic technical team, then Nextologies might be what you’ve been looking for.

The VNOC (Video Network Operations Center) Support team member is the front-line quality control for the 1,000-plus channels that Nextologies transports and supports. We seek candidates with proven experience in this industry who thrive in a fast-paced environment and have a passion for the ever-changing world of technology. You will handle real-time channel quality issues globally and communicate at all levels with multi-national clients.

Since 2009, Nextologies has helped clients transform and accelerate their businesses using our technology and infrastructure. As a leading broadcast technology managed services provider, trusted by top broadcasters and enterprise corporations, we deliver and manage solution needs to unlock their full potential.

Innovation drives everything we do at Nextologies, and we believe diversity is the heart of innovation. We are proud to be an equal-opportunity workplace. Join a team that welcomes you for the work you do and the value you create.

What we are looking for

Proven experience in broadcasting and technical expertise is a must .
Experience in a Video Network Operations Center (VNOC) or Master Control (MCR) in a broadcasting environment. This is a must have .
Must be able to work a rotating shift schedule, including days, afternoons, evenings, overnights, and weekends (including holidays).
On-site role located in our Markham, ON headquarters.

Some of your responsibilities include

Monitoring 1000+ television channels to ensure the quality and stability of services.

Performing commercial insertions in programming.

Interact with customers and television distribution partners.

Operating video playout software and broadcast equipment.

Initiating and closing open tickets efficiently and promptly.

Notifying clients of maintenance events.

Assisting in handling technical maintenance events.

Investigate and resolving any issues with equipment while maintaining open communication with Engineering as needed.

Assisting with additional tasks, as needed, during unexpected emergencies or specific operational broadcasting events (i.e. live sport programs).

Working on-site as this is an In Person role

Working morning / night shifts including and not limited to overnight, holidays and weekends as needed.

Working in a 24 / 7 shift rotation environment.

Expecting to be on call (if needed).

Expectations in order to be considered for this position

Current experience in a video broadcasting environment is a must .

Technical experience within or relating to the broadcasting industry is a must .

Ability to make efficient and quick decisions.

Capability of multitasking while prioritizing tasks under pressure.

Capacity to troubleshoot and efficiently resolve daily technical challenges.

Proven proficiency in technology within a relevant working environment.

Must be a quick learner and willing to adapt to new technologies, tasks, challenges and dynamic workflow protocols.

Ability to quickly prioritize issues as they arise and to know when an escalation is needed to a Supervisor or Engineering for example.

Flexibility to be available to work in a fluid rotating work schedule of daytime, afternoon, evening, overnight, weekends and holidays.

Excellent verbal and written communication skills.

Demonstrated ability to thrive both independently and collaboratively within a team structure.

Compensation will be re-evaluated, based on performance, upon the completion of the three-month probationary period.

Job Type :

Permanent Full-time (Salary)

Rotating Schedule :

Monday to Sunday (Includes Weekends)

Morning shift

Afternoon shift

Overnight shift

Holidays (as needed)

Candidates will only be considered if they are flexible to work any shift with no limitations

Compensation : $48,000 Per Year

Ability to commute / relocate :

Markham, ON : reliably commute or plan to relocate before starting work (required)

Education :

DCS / DEC (preferred)

Work Location : On-site / In person

Company Description

Nextologies has the world's largest broadcast video delivery network specializing in award-winning, broadcast-grade video connectivity for broadcasters and content owners across the globe with instant access to over 65,000 linear TV channels downlinked from 90+ globally-placed satellites.

In addition, Nextologies is a leader in signal acquisition and delivery providing fiber, IP and custom end-to-end solutions for IPTV and OTT platforms and video-centric applications across all platforms. Learn more at .

Company Description

Nextologies is a leading broadcast technology managed services provider, trusted by top broadcasters, enterprise corporations, and emerging companies to engineer, deliver, and monitor solutions that unlock their businesses’ potential without requiring them to invest in new infrastructure. \r\n\r\nNextologies has the world's largest broadcast video delivery network specializing in award-winning, broadcast-grade video connectivity for broadcasters and content owners across the globe with instant access to over 65,000 linear TV channels downlinked from 90+ globally-placed satellites.\r\n\r\nIn addition, Nextologies is a leader in signal acquisition and delivery providing fiber, IP and custom end-to-end solutions for IPTV and OTT platforms and video-centric applications across all platforms. Learn more at .