Account Manager

Career Level : Experienced (Non-Manager) Education : Some College Coursework Completed

Job Description : POSITION OBJECTIVE

Develop sales plans that effectively market Acklands-Grainger’s value proposition to customers in their account territories to drive profitable sales growth. Utilize Professional Selling Skills (PSS) to understand customer needs and present cost-effective solutions which will increase customer spend loyalty and retention.

KEY DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position include but are not limited to :

• Demonstrates and excels in Acklands-Grainger Performance Drivers, including but not limited to the following behaviors :
• Wow the Customer – Know your customers; Earn your customer’s trust; Become your customers’ “go-to” person
• Have A Winning Attitude – Play to win; Act with optimism & enthusiasm; Make courageous decisions
• Drive For The Best Results – Set high standards; Take personal accountability; Deliver on commitments
• Make The Team Better – Be collaborative; Build trust; Communicate openly & honestly; Listen & learn from others
• Manage an account portfolio of approximately 75 medium to large size customers, including National Accounts customers, as well as executing a balanced focus of new / new customer acquisition activity
• Weekly field activity expectations; 23 customer calls including a minimum of 3 new customer development calls
• Identify and classify account opportunities and potential by establishing call priorities and frequencies (pipeline report, customer action plan)
• Develop and implement account penetration plans and strategies to include regular account business reviews for key customers
• Ability to understand customer needs and concerns to help them get the job done and win their business
• Aggressively follow up on leads to convert to profitable sales
• Manage and maintain customer segment accounts, while increasing customer awareness of AGI through our product and service offering
• Grow share of wallet with these customers and determine potential customers that may have more complex requirements
• Partner with AGI suppliers / vendors and internal AGI sales resources, such as National Accounts and Specialists to achieve profitable sales goals
• Communicate regularly with branch team in order to resolve customer issues
• Install AGI solutions such as eCommerce and Private Brands with customers
• Other sales-related duties including but not limited to supporting the Branch and customers as required

REQUIRED EXPERIENCE AND QUALIFICATIONS

BASIC REQUIREMENTS PRIOR TO ROLE PROGRESSION

Acklands-Grainger Inc is committed to the principles and practices of employment equity. We invite all qualified women and men, including persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities

Job Type : Full Time

Category : Sales / Retail / Business Development

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