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Professional Services Specialist, Contract

Professional Services Specialist, Contract

Royal Bank of Canada>HALIFAX, Canada
5 days ago
Job type
  • Full-time
  • Temporary
Job description

Job Summary

Job Description

What is the Opportunity?

We have so many great things happening at RBC and we want you to be a part of this change!

Our RBC Human Resources team is looking for a Professional Service Specialist to support the Contingent Workforce Management Professional Services Program (CWM PS). You will be responsible for the end to end approval processing of Statement of Work (SOW) and related contracts in the CWM system.   You will also receive, triage, and amend all professional services contracts including Project Change Requests and Work Authorizations within the CWM system.   A significant portion of the role will require you to work closely with our CWM PS and Operations Specialist team members to ensure that resource and payment activities are completed for the contracts. You will also liaise with team members on special projects including Audit & Compliance activities, testing system features and enhancements, etc.

  • Please note this is a 14 month contract opportunity.

What will you do?

  • Receive, review and track new contracts for processing e.g. Statement of Works (SOW), Project Change Requests (PCR), Work Authorizations (WA)
  • Triage new contracts with RBC managers and suppliers, ensuring accuracy and proper fulfillment of contract templates
  • Ensure rates in the contracts align to the Master Services Agreement (MSA) or SOW rates
  • Educate and advise RBC managers of compliance procedures and procedural policies
  • Coordinate Procurement pricing and legal reviews for appropriate contracts
  • Create the SOW record in the CWM system (Beeline) with all the required information, including milestone payments, ensuring all project input is accurate and up-to-date
  • Host and attend meetings with the business and suppliers for the day to day management of contract and resource finishes
  • Follow up and escalation of aging action items with various stakeholders
  • Liaise with Operations Specialists to ensure a smooth transition from project creation in beeline to resource on-boarding

    • What do you need to succeed?

    Must-have :

  • 1-2 years of experience in a HR or operational or administrative function
  • Experience with MS Office Suite applications (e.g., MS Word, MS Excel)
  • Proven analytical skills and systematic problem solving
  • Strong commitment to professional client service excellence with excellent interpersonal relations and demonstrated ability to work with others effectively in teams
  • Able to multitask and prioritize high volume workload and executing on various initiatives and projects
  • Communication (both verbal and written), relationship building, and Stakeholder management is critical
  • Aptitude for learning agility (feeling comfortable with ambiguity)

    • Nice-to-have :

  • Bachelor degree in a Business or Technical field or equivalent experience
  • Prior experience using CWM (Contingent Workforce Management) systems, e.g. Beeline, Fieldglass, (we are certainly opened to diverse backgrounds too!)
  • Knowledge of RBC lines of business

    • What’s in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Opportunities to build close relationships with clients and business partners
  • Work in a dynamic, collaborative, progressive, and high-performing diverse team

    • Job Skills

    Analytical Thinking, Communication, Customer Service, Interpersonal Relationships, Microsoft Office, Personal Initiative, Prioritization, Processing, Process Streamlining, Teamwork, Work Management

    Additional Job Details

    Address :

    120 WESTERN PKY : BEDFORD

    City : BEDFORD

    Country : Canada

    Work hours / week : 37.5

    Employment Type : Full time

    Platform :

    HUMAN RESOURCES & BMCC

    Job Type :

    Contract (Fixed Term)

    Pay Type : Salaried

    Posted Date : 2024-12-06

    Application Deadline :

    2024-12-14

    Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

    I nclusion and Equal Opportunity Employment

    At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

    We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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    Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .