Personal Banking Associate Trainee

Work Location

Calgary, Alberta, Canada

Hours

37.5 hours per week

Line of Business

Personal & Commercial Banking

Pay Details

$45,700 - $61,000 CAD

TD is committed to providing fair and equitable compensation opportunities. Growth opportunities and skill development are defining features of the colleague experience. Our compensation policies allow colleagues to progress through the salary range over time. The base pay offered may vary based on skills, experience, knowledge, location, and other business needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter for specific details for this role.

Job Description

At TD Canada Trust, we are the frontline of TD Bank, building deep and lasting relationships with customers through service transactions and providing information, advice on services, products, and solutions. At the branch, we identify opportunities to promote products and services and refer customers to the appropriate team member or internal bank partner, ensuring a positive customer experience. Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose, and execute with speed and impact.

Responsibilities

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgment in confidential matters.
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with regulations and TD’s Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.

Job Requirements

Trainee Mobility

This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, you may be assigned to a position compatible with your training. The timing of this posting will be determined by your progress in the program and our ability to provide an appropriate opportunity. This may involve a transfer and geographic relocation within your region. Mobility is a condition of employment.

Company Overview

TD is one of the world’s leading financial institutions, the fifth largest bank in North America by branches. We deliver legendary customer experiences to more than 27 million households and businesses in Canada, the United States and worldwide. Over 95,000 TD colleagues bring their skills to the bank, serving customers and supporting economies. TD is guided by the vision to be the better bank and a purpose to enrich lives.

Benefits

Our Total Rewards package includes a base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information

This job opportunity is subject to provincial regulation for employment purposes. Each province or territory across Canada may have its own regulations, requirements, and standards.

Language Requirement (Quebec Only)

Sans Objet

Seniority Level

Internship

Employment Type

Full‑time

Job Function

Finance and Sales

Industries

Banking

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