Director, Consulting Services

Position Description:

This is a strategic leadership role responsible for managing and growing key client relationships within the credit union sector throughout Canada. This role will oversee all account activities related to core banking digital banking managed services cybersecurity and emerging technology advisory. The Director Consulting Services will play a critical role in business development client success financial performance and strategic oversight of assigned accounts. This role is on-site in CGIs Toronto office requiring travel to meet with clients in the local region (GTA). There will be a small amount of travel outside of the GTA (less than 10%).

Your future duties and responsibilities:

. Client Relationship Management: Serve as the primary point of contact for assigned credit union clients ensuring long-term partnerships and alignment with client business goals.
. Business Development & Growth: Drive revenue growth by identifying new opportunities in core banking digital banking managed services cybersecurity and technology advisory.
. Strategic Account Planning: Develop and execute strategic account plans ensuring client needs are met with tailored solutions and services.
. Financial Oversight: Manage pricing profitability and revenue forecasting for assigned accounts ensuring financial targets are met.
. Cross-functional Leadership: Work closely with internal teams including delivery operations and professional services to ensure seamless execution of client projects.
. Governance & Compliance: Oversee governance and risk management for client engagements ensuring compliance with financial industry regulations and security best practices.
. Client Success & Retention: Maintain high levels of customer satisfaction proactively addressing challenges and leading renewals and contract negotiations.
. Market & Competitive Analysis: Stay informed of industry trends regulatory changes and competitive dynamics to guide business development strategies.

Required qualifications to be successful in this role:

. 10 years of experience in account management business development or consulting preferably in financial services or technology solutions for financial institutions.
. Bachelors degree in business computer science engineering or related field (MBA is a strong asset).
. Deep understanding of credit union operations core banking digital banking cybersecurity and managed services.
. Proven track record of driving revenue growth and managing multi-million-dollar accounts.
. Strong financial acumen with experience in pricing profitability analysis and contract negotiation.
. Exceptional communication and stakeholder management skills with the ability to engage C-suite executives.
. Experience working in a matrixed environment collaborating across multiple business units and service lines.
. Proven experience in IT sales and business development of medium and large scale IT projects initiatives and/or IT managed services


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Skills:

• Business Development
• Finance
• Leadership

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.