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B2B Customer Service Representative
B2B Customer Service RepresentativeBedard Ressources • Baie-d'Urfe, Quebec, Montreal
B2B Customer Service Representative

B2B Customer Service Representative

Bedard Ressources • Baie-d'Urfe, Quebec, Montreal
3 days ago
Job type
  • Permanent
Job description

Tasks

  • Open and maintain customer accounts by recording all necessary information.
  • Receive, process, and validate customer orders in the CRM system.
  • Ensure customer satisfaction by handling requests in accordance with company guidelines.
  • Track customer complaints, distribute information to relevant parties, and propose solutions to prevent recurring issues.
  • Collaborate with sales representatives to resolve customer concerns.
  • Work closely with the logistics, operations, and procurement departments to meet customer requirements.
  • Contribute to the continuous improvement of business processes and customer service.
  • Use appropriate tools to provide accurate and complete information to customers.
  • Follow up on customer interactions and maintain up-to-date records.
  • Perform any other related tasks.

Advantages

  • Comprehensive group insurance.
  • Flexibility for an optimal work-life balance.
  • Real opportunities for advancement within the company.
  • Ongoing training and support from a dynamic and committed team.
  • Access to a friendly work environment with summer BBQs.
  • Provision of a laptop to facilitate your work.
  • Free coffee and a water dispenser to stay hydrated during your workday.
  • Job requirements

  • Experience in a manufacturing, construction, distribution, or transportation environment.
  • Practical experience in customer service or B2B sales in a similar environment in Quebec.
  • Bilingual in French and English, both written and spoken (approximately 50% of communications will be in English).
  • Excellent organizational skills with the ability to manage multiple tasks simultaneously.
  • Results-oriented with the ability to meet set goals, supported by technical and sales teams.
  • Proficiency in office software (Microsoft Office) and CRM software.
  • Knowledge of SAP or other integrated management systems is an asset.
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    B2B Customer Service Representative • Baie-d'Urfe, Quebec, Montreal

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