B2B Customer Service Representative

Tasks

• Open and maintain customer accounts by recording all necessary information.
• Receive, process, and validate customer orders in the CRM system.
• Ensure customer satisfaction by handling requests in accordance with company guidelines.
• Track customer complaints, distribute information to relevant parties, and propose solutions to prevent recurring issues.
• Collaborate with sales representatives to resolve customer concerns.
• Work closely with the logistics, operations, and procurement departments to meet customer requirements.
• Contribute to the continuous improvement of business processes and customer service.
• Use appropriate tools to provide accurate and complete information to customers.
• Follow up on customer interactions and maintain up-to-date records.
• Perform any other related tasks.

Advantages

Job requirements