Service Project Manager II Part-Time - Global Impex USA

• Company:
• MDLinx
• City, State:
• Fort Washington, PA
• Country:
• United States
• Job Type:
• Full-time
• Remote Option:
• Yes

Company Description

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems. Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements. Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.

About MDLinx

MDLinx, a leader in healthcare customer engagement, connects brands with highly qualified curated HCP audiences using its innovative omnichannel platform. Our mission is to empower healthcare providers with tools, insights, and resources that improve their professional journey and, ultimately, patient outcomes. As we advance toward the next phase of our strategic vision, we are seeking a dynamic leader to drive customer engagement, align platform and product strategy with client needs, and champion the evolution of MDLinx’s offerings. Due to continued growth, we are seeking a Project Manager at MDLinx. This is a remote position.

Job Description

The Project Manager will independently lead the execution of omnichannel campaigns and serve as the primary operational point of contact across Client Services, Business Development, and cross-functional stakeholders. This role is accountable for launching campaigns accurately and on time, maintaining performance pacing, resolving issues proactively, and driving consistent client communication. Success in this role requires strong organizational awareness of client activity, attention to detail in campaign execution, and clear, professional collaboration with both internal teams and external partners.

Key Responsibilities

• Lead the execution of assigned omnichannel campaigns—including email, onsite, social media, display, video, and sponsored clicks—by managing target-list preparation, creative setup, testing, and compiling reports.
• Monitor pacing and performance daily to ensure each program delivers in full and meets the client’s key performance indicators; surface risks early and provide a mitigation plan when necessary.
• Act as a day-to-day contact for client or agency partners on assigned programs, escalating complex or strategic matters to the Client Services Lead as needed.
• Coordinate clear, timely communication among Sales, Editorial, Product, Data, Technology, and Ad Operations teams to keep projects on schedule and within budget.
• Schedule and prepare materials for program kick-off and concept review meetings; take notes and circulate follow-ups.
• Generate pacing and performance reports using internal dashboards and templates; support the Client Services lead in compiling insights and presentation materials.
• Schedule and participate in regular client and agency check-ins to ensure expectations remain aligned and opportunities for optimization are documented.
• Maintain up-to-date internal trackers—campaign status, creative approvals, pacing, and under-delivery—so the wider Client Services team always has clear visibility.
• Capture launch screenshots and archive creative assets in Placements.io as proof of placement and for client reference.

Qualifications

• Bachelor’s degree
• 1-3 years of related experience in pharmaceutical advertising, client services, and project coordination/management
• Expertise in omnichannel campaign trafficking and quality assurance
• Working knowledge of digital-media metrics, including click-through rate, conversion rate, cost per thousand impressions, and return on advertising spend
• Familiarity with marketing-automation and customer-data-platform tools such as Segment, Iterable, and Salesforce Marketing Cloud
• Clear and confident written and verbal communication
• Meticulous organization and deadline management
• Flexibility and composure in a fast-moving, matrixed environment
• Demonstrated success managing large-scale, multi-channel digital campaigns.
• Intermediate proficiency in Microsoft Office suite, specifically Excel, including pivot tables and v-lookups, and Microsoft PowerPoint.
• Excellent interpersonal communication skills – both verbal and written
• High integrity, strong work ethic, and commitment to team success.

The Payments and Risk Specialist will primarily focus on managing disputes, chargebacks, and other payment-related queries. This individual will be responsible for handling card disputes, investigating chargebacks, and proactively working to mitigate financial risks. They will also support the optimization of payment processes and provide insights into payment performance trends. The Payments and Risk Specialist will collaborate with internal teams such as Customer Success, Compliance, and Onboarding to ensure seamless payment operations while minimizing risk.

REPORTS TO

Sr. Director, Customer Support

JOB DUTIES AND RESPONSIBILITIES

• Dispute and Chargeback Management: Investigate and resolve chargebacks and card disputes, ensuring compliance with relevant card network rules (Visa, Mastercard, etc.)
• Fraud Detection: Analyze transaction data to detect potential fraud trends and take action to reduce fraud losses
• Customer Communication: Reach out to customers in instances of suspicious activity to conduct investigations and gather necessary information
• Payment Optimization: Collaborate with internal teams to optimize payment processes and ensure efficient transaction management
• Regulatory Compliance: Ensure compliance with relevant payment regulations and card scheme rules. Work closely with external partners and vendors to maintain compliant processes

The duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs.

REQUIREMENTS AND QUALIFICATIONS

• 3+ years of experience with payment processing systems, card dispute handling, and chargeback processes
• Familiarity with payment schemes and card network regulations (e.g., Visa, Mastercard)
• Knowledge of US and international payment regulations and dispute resolution
• Strong problem-solving and analytical skills, with a focus on using data to drive decision-making
• Strong communication skills that foster collaboration and partnership among internal and external stakeholders
• Ability to work independently, prioritize tasks, and meet deadlines
• Experience with fraud detection and risk management is a plus
• Availability to work a Tuesday - Saturday shift

WHAT WE OFFER

• Base Salary ($75,000 - $85,000)
• New hire stock grant
• 100% employer paid medical, dental, and vision insurance for you and your dependents
• 401K plan with company contribution
• Generous PTO and Parental Leave policies

M3 USA is an equal opportunity employer, committed to the principles of inclusion and diversity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at M3 USA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical or mental disability, medical history or genetic information, sexual orientation, gender identity and/or expression, marital status, past or present military service, family or parental status, or any other status protected by the federal, state or local laws or regulations in the locations where we operate.

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