Advisor, Strategic Initiatives
Seeing beyond numbers™
At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.
This role sits within Laurentian Bank.
Job description
The incumbent will contribute to optimizing the processes of Personal Banking Services (PBS) spanning the entire sales cycle, from opening to closing products, as well as related activities.
They will need to understand the functioning of the various sales force teams and operational processes in order to successfully :
- Map and document current and future processes
- Identify and implement areas for improvement
The incumbent will also be responsible for the full execution of assigned projects and initiatives that directly affect business processes.
Responsibilities
Responsible for the request of processes and optimization, as well as its daily management.Manage the execution of assigned projects and initiatives related to process optimization and the improvement of the Client Experience.Conduct preliminary analyses of assigned projects and initiatives in order to define the impacts and volume and contribute to the completion of the necessary documentation (effort analyses, impacts and business needs).Manage documentation (maps, procedures, forms and publications) for assigned initiatives, the requests and communications mailbox and the day-to-day work that keeps the team and the requirements running smoothly.Help facilitate workshops and various interdepartmental working groups as a leading authority and ensure coordination with the various stakeholders in order to monitor the progress of projects and initiatives until they are completed.Handle communications (operational news, DFS news, etc.) to the business lines for all the processes, documentation and projects managed and participate in the design and execution of change management plans in order to increase project buy-in by the various stakeholders.Help standardize practices and documentation across the various sales and service channels.Provide advice to the stakeholders involved and exert influence.Perform any other related tasks as requested by the manager.Qualifications
Experience in the network, telebanking centre, commercial banking or other department within Laurentian Bank, a plus.University education in business processes, project management or a related fieldMinimum of 3 years of relevant experience in the financial sectorBilingualFrench and English)Specific skills :
Analytical skills and business acumen to suggest proactive solutions to complex problemsExperience in workshop facilitation and change management is an assetStrong ability to build business relationships and work in a team environmentFrench language writing skillsIndependent and proactive, with the leadership skills and ability to influence stakeholders to challenge the status quo and implement improvements and new solutionsExcellent organizational skills and ability to manage priorities in a changing environmentFlexibility regarding work reorganization and adaptability to emerging risksProficiency in the following software : Excel, Visio, PowerPoint, Word, DocuSign, Planner and TeamsProfessional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.What Laurentian Bank has to offer you
The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.
Here are some of the key points of our offering :
The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.Total compensation : Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.Work model : We prioritize a hybrid work model based on business needs.Stock purchase plan : Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.Time off : In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Plus, as an extra perk, you also get a paid day off to celebrate your birthday.Health and wellness : Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.Group insurance and pension : We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.Financial benefits : As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.
Inclusion and Accessibility
At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.
We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.
PIPEDA
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