Position Information Location Maple Ridge Salary Range $30.91-$33.46 per hour. Salary placement on pay scale based on qualifications and experience relevant to position. The Opportunity The main role of the Client Outcome Specialist is to perform the follow up contacts with clients to determine their employment status, respond to requests for additional support / guidance, and ensure all sustainment outcome fees and outcomes are captured. Additionally, the Client Outcome Specialist re-engages non-responsive clients to identify support opportunities, contributing to the success and continuous improvement of the WorkBC Centres. WHO WE ARE Do what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best degree-granting colleges even better.
Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments. WHAT WE OFFER We offer the opportunity to do what you do best in an inclusive, collaborative and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth, and development, as well as a safe and respectful workplace.
- Transit-accessible campuses
Hybrid work arrangements for eligible positions
Competitive salariesExcellent Health and Dental Benefits for eligible positions
Defined-Benefit Pension Plan for eligible positions
Professional Development opportunitiesAccess to our Fitness Centres and ClassesFor more benefits information, click here ! WHAT IT TAKES
Career Development Practitioner qualifications preferred;A professional, positive, and customer service attitude;Strong attention to detail with the ability to establish priorities, work to deadlines, and maintain well documented records;Strong computer skills, including Microsoft Office, operating knowledge of Oracle databases and knowledge of ICM an asset;Experience with interpreting statistical data and demonstrated ability to maneuver within excel an asset;Knowledge of the WorkBC model an asset.Strong Customer Service Skills;Strong oral and written communication and interpersonal skills;Experience with interpreting statistical data;Case Management experience an asset;Adept at queries, report writing and presenting findings;Ability to work in a fast-paced, performance-based work environment; andSatisfactory completion of a criminal records check. Additional Information This posting is for a full-time contract Client Outcomes Specialist at the Maple Ridge WorkBC Centre. This role will be based out of the Maple Ridge WorkBC office, however will engage with clients participating in across our Maple Ridge and Langley / Aldergrove offices.RESPONSIBILITIES :
Contacts all employed WorkBC clients at 4-, 24-, and 52-week intervals to confirm employment status and to offer additional WorkBC Services if needed by client;Updates the Integrated Case Management (ICM) database with client employment status, and ensures all sustainment outcome fees and outcomes are captured;Quality Assurance-Analyzes and interprets statistical data. Runs queries, determines trends, submits written reports and presents findings and recommendations to the Associate Director;Reviews ICM client records to ensure consistency and accuracy of data. Will liaise with WorkBC Centre staff to discuss and correct discrepancies;Monitors timeliness of response to applications and client services throughout the process using reports produced by the electronic workflow system;Provides support to clients including : resume and cover letter development, Job Search strategies and resources, liaising with WorkBC staff to identify potential opportunities;Supports the review and re-connection of clients to Centre, including contact attempts and file closures;Supports and assists the WorkBC Quality Assurance team as needed; andOn occasion, supports the WorkBC centres with some Case Management duties.Additional Duties :
Participates in the maintenance of Douglas College’s Quality Management System (ISO 9001 : 2015); andPerforms other duties as assigned.Posting Number 02701SA Position Title Client Outcomes Specialist Anticipated Start Date 02 / 23 / 2026 End Date 02 / 22 / 2027 Needs a Criminal Records Check Yes
