Principal Technical Development Toolkit Specialist

Join us at Entrust

At Entrust, we’re shaping the future of identity-centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting‑edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Position Overview

Entrust is seeking a Principal Technical Development Toolkit Specialist (Principal Tech Support Specialist) who is passionate about helping customers succeed with our Toolkits and APIs, which integrate with our PKI and Identity Solutions. This role is ideal for someone who thrives on solving complex challenges and enjoys working directly with customers to deliver secure, high-impact solutions.

As a member of our collaborative team, including product managers, developers, QA engineers, and technical support, you’ll play a key role in ensuring our customers deploy and integrate our technologies successfully. You’ll be at the intersection of innovation, software design, and cybersecurity.

If you’re driven by curiosity, enjoy continuous learning, and value teamwork, Entrust offers the environment and mission to help you grow and make a difference.

Key Responsibilities

• Lead advanced technical troubleshooting and customer support initiatives.
• Design and develop sample applications utilizing Entrust Toolkits.
• Demonstrate strong understanding of SOAP / REST APIs and ITIL frameworks within SaaS environments.
• Collaborate cross‑functionally with DevOps, Product Management, and R&D teams.
• Ensure escalations to R&D are complete, actionable, and well‑documented.
• Create and maintain custom tools to support customer deployments and internal processes; deliver training as needed.
• Monitor, track, and analyze customer issues to identify trends and drive product and process improvements.
• Provide detailed product feedback informed by customer interactions and use cases.
• Assess and analyze security vulnerabilities, delivering in-depth technical evaluations.
• Act as a key technical liaison during critical or major Cloud Service incidents, working closely with R&D and DevOps.

Basic Requirements

Preferred Qualifications

About Entrust

Our growing company relies on curious, dedicated, and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions—and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

What you can expect when you join our team

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

Apply today!

For more information, visit www.entrust.com. Follow us on LinkedIn, Facebook, Instagram, and YouTube.

Entrust is an EEO / AA / Disabled / Veterans Employer

For US roles, or where applicable, Entrust is an equal opportunity employer offering consideration for employment without regard to race, color, religion, gender identity, sexual orientation, nationality, veteran status, or disability.

Entrust values diversity and inclusion

We welcome applications from qualified individuals of all backgrounds and strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact accessibility@entrust.com.

Recruiter

Grace Rusingiza – Grace.Rusingiza@entrust.com

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