Medical Office Assistant

Entity: Well Health Medical Network Inc.

Position Title: Medical Office Assistant

Salary Range / Hourly Pay range: $19.00 - $21.00 CAD per hour

Job Class: Full Time

Work Location: Well Health Richmond Central Clinic, Richmond, BC

About the Company:

WELL Health Technologies is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients and is publicly traded on the Toronto Stock Exchange under the symbol "WELL." WELL Health Clinic Network is currently comprising of 20 clinics in BC, 5 clinics in QC, and 1 clinic in ON. This makes us the largest single chain of primary healthcare clinics in BC and one of the largest in Canada. Our team has over 200 healthcare practitioners, helping serve patients every day. Our clinics offer a wide array of walk-in appointments, family medicine and women’s health clinics. WELL exists to enable healthcare practitioners with best-in-class technology and services. The company has built a comprehensive practitioner enablement platform which includes digital Electronic Medical Records (EMR), practice management software, practitioner enablement tools, telehealth platforms, digital health apps that extend the features of EMRs, billing and Revenue Cycle Management (RCM) solutions, patient engagement technologies, clinic optimization tools, data protection solutions and more. The platform empowers healthcare providers with digital healthcare products, tools, and services designed to enhance the delivery of care, and improve their patients’ healthcare experience and health outcomes. For more information about the companies, visit; www.well.company, wellclinics.ca

Position Summary:

The Medical Office Assistant role at WELL Health Richmond Central Clinic. is a dynamic and integral position responsible for ensuring the smooth and efficient daily operations of the clinic. This role requires a proactive, detail-oriented, and organized individual who thrives in a fast-paced medical environment. The role involves a wide range of tasks, from preparing doctor's rooms to assisting with administrative and clinical duties, contributing to the clinic's overall success.

What you will be doing:

Clinical Support:

At the beginning of each day, ensure doctor's rooms are properly stocked, organized, and ready for patient appointments.Replenish inventory, including printer paper and other essentials, as needed.Ensure all computers and wall units are powered on and ready for use.Ensure clinic doors are open on time to welcome patients.After a doctor completes a procedure, immediately clean and sterilize instruments and equipment.Maintain a clean and organized office environment, including stocking doctor's rooms throughout the day and providing requested items.Provide translation services and chaperoning as needed to support doctors and patients.Utilize LEAP steps to address challenging customer situations and coworker interactions.

Doctor Support:

Collaborate with front desk staff to manage referrals and requests for diagnostic imaging, ensuring timely submission.Manage all billing-related tasks, including insurance claims, WCB, APS's, and more. Organize and complete billing tasks promptly.Assist doctors in completing necessary billing-related documentation and promptly forward it to the appropriate personnel.Assist doctors in their daily tasks to ensure smooth workflow, including handling urgent tasks such as arranging CT scans for suspected cancer cases.Prioritize and complete all tasks promptly, ensuring work is well-organized and relevant.

Collaboration and Professionalism:

Work closely with front desk staff, providing lunchtime coverage and ensuring seamless clinic operations.Assist with EKGs and Spirometry tests when front desk staff is busy.Assist in booking follow-up appointments for patients as directed by doctors.Interact professionally with patients, handling sensitive and challenging situations with empathy and respect.Maintain patient confidentiality and practice professionalism at all times.Collaborate with doctors, nurses, and fellow staff members to provide exceptional patient care and support.Delegate tasks when necessary and seek assistance when tasks become overwhelming.

Administrative Tasks:

Handle prescription requests and manage sending prescriptions to pharmacies.Responsible for counting vaccines weekly and maintaining an accurate inventory list.Conduct regular inventory checks and place orders for necessary supplies as per the need.Daily pickup and drop-off of mail.Keep the samples closet organized and maintain clinic bulletin boards.Perform ad hoc duties as assigned by the supervisor, billing team, HR, or manager.

You have:

Emotional IntelligenceExperience working with AccuroAbility to be aware of others’ perceptions and to use logic and reason to identify the strengths and weaknesses of alternative solutionsAbility to bring others togetherIntegrityHonestyWillingness to take initiative

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization. At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.

Want Read more about us: https://stories.well.company/

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