Credit Analyst

We are looking for a skilled Credit Analyst to join our team on a contract basis in Mississauga, Ontario. This role is ideal for someone with experience in the service industry and strong dispute resolution skills. You will be responsible for monitoring receivables, managing credit limits, and supporting timely collections while maintaining strong communication with internal and external stakeholders.

Responsibilities :

• Monitor and evaluate account credit limits and receivable aging, promptly notifying relevant parties of any issues or overages.
• Conduct collection efforts on overdue invoices (30+ days), managing problem accounts professionally, including high-volume, low-value accounts.
• Investigate and resolve customer disputes in a timely manner, collaborating with internal teams.
• Investigate and resolve customer disputes in a timely manner, collaborating with internal teams to address issues effectively.
• Facilitate and support monthly meetings focused on customer account disputes to ensure resolution and alignment.
• Process credit card payments accurately and efficiently.
• Maintain detailed records and perform additional duties as assigned to support the credit and collections team.
• Minimum 4 years of experience in credit collections, preferably in the service industry.
• Experience managing high-volume, low-value accounts is an asset.
• Proven expertise in dispute resolution and account management.
• Strong negotiation, problem-solving, and communication skills.
• Proficiency in Microsoft Office, particularly Excel; experience with ERP or accounting systems is an asset.
• Ability to manage complex accounts with accuracy, professionalism, and efficiency.

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