Intermediate Service Designer:
On behalf of our Education client, Procom is searching for an Intermediate Service Designer for a contract role. This position is a hybrid position with 2 days onsite at our client’s Edmonton office.
Intermediate Service Designer - Job Description:
Procom's client is seeking a creative and experienced Service Designer to enhance services supporting its research community. The focus is on improving research administrative processes without implementing new technology, ensuring a seamless service experience for researchers.
Intermediate Service Designer - Responsibilities:
• Conduct qualitative and quantitative research to understand stakeholder needs and challenges.
• Create service blueprints, journey maps, and process flows to identify and improve service experiences.
• Facilitate collaborative design workshops to generate innovative service concepts.
• Develop prototypes to test and refine service solutions with users.
• Translate user insights into actionable service requirements and support implementation.
• Define KPIs and metrics to evaluate service design interventions.
• Communicate research findings and design recommendations effectively.
• Collaborate with various teams to ensure integrated service improvement.
Intermediate Service Designer - Mandatory Skills:
• Bachelor's degree in a relevant field or equivalent professional experience.
• Minimum 3 years of professional experience as a Service Designer.
• Experience with service design methodologies and tools.
• Ability to map complex systems and processes.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Experience facilitating collaborative workshops.
Intermediate Service Designer – Nice-to-Have Skills:
• Direct experience in research administration services.
• Master's degree in a relevant field.
• Experience within a university Research Office.
• Familiarity with the Canadian research funding landscape.
• Experience with change management principles.
Intermediate Service Designer – Assignment Length:
This is a contract position.
Intermediate Service Designer - Start Date:
ASAP.
Intermediate Service Designer - Assignment Location:
Edmonton, Alberta, Canada. This position is hybrid with 2 days onsite.
Intermediate Service Designer • Edmonton, CA
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