Job Title : Team Leader - Residential Installations
Position Overview : Reporting to the Operations Manager, the Team Leader will oversee residential installations while fulfilling all duties expected of a Team Leader.
Close collaboration with the Operations Manager is essential to meet and exceed position expectations.
Duties & Responsibilities :
Team Leader Responsibilities :
- Conduct quality assurance and site inspections, including a minimum of 2 quality assurance inspections and 1 site inspection per month per technician.
- Monitor individual technician productivity, providing monthly and quarterly coaching sessions and implementing Performance Management plans if necessary.
- Provide feedback, set performance goals, and document all coaching sessions.
- Conduct staff and safety meetings as required.
- Ensure stability of local stock inventory and vehicle inspections / maintenance.
- Serve as the second line of support for escalations and technical issues.
- Eligible for Bonus Program Incentive.
Technician Work :
- Install interior and exterior coax outlets and lines, cable, telephone, and high-speed internet equipment.
- Perform upgrades, disconnects, and troubleshooting of cable, internet, and telephone products.
- Drive to and from scheduled appointments, responsible for assigned vehicle and tools.
- Maintain stock requirements in the vehicle for all job situations.
- Follow Safe Job Procedures and ensure completion of weekly vehicle inspections.
Reporting Relationships :
Report to Area Regional Manager; Area Technicians report directly to the Team Leader.
Experience & Qualifications :
- High School diploma or equivalent; Some Post-Secondary Education preferred.
- Minimum of 2 years’ experience in a similar role.
Skills, Efforts & Attributes :
- Strong customer service and communication skills.
- Ability to multitask, stay organized, and troubleshoot effectively.
- Flexible and adaptable to changing priorities.
Core Values :
- Quality : Ensure highest quality of work and customer satisfaction.
- Safety : Follow all safe work procedures to prioritize safety.
- Improvement : Actively seek opportunities for continuous improvement.
- Integrity : Operate with transparency and integrity.
- Well Being and Happiness : Promote team well-being and happiness.
- Teamwork : Foster a positive team environment and support team goals.
Working Conditions :
- Ladder usage (up to 32 feet), outdoor / indoor work.
- Heavy lifting over 60+ lbs, uneven ground.
- Potential unsafe road conditions due to inclement weather.
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Position Overview:Reporting to the Operations Manager, the Team Leader will oversee residential installations while fulfilling all duties expected of a Team Leader. Report to Area Regional Manager; Area Technicians report directly to the Team Leader. Teamwork: Foster a positive team environment and ...
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