Receptionist - Physiotherapy Clinic

Receptionist - Lifemark Harvey Avenue

Kelowna, BC

Lifemark Health Group is looking for a Receptionist / Care Coordinator to join ourclinics in Kelowna

The Receptionist / Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources.

This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

The Receptionist is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, Coordinating Referrals, as well as invoicing and payments.

The Receptionist will help cover needs of 3 Lifemark Clinics in Kelowna.

Location : 1634 Harvey Ave #104, Kelowna, BC V1Y 6G2

Employment Type : Casual Part Time

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate Referrals for Worksafe, LTD and ICBC clients
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director
• Help cover vacations and time away between the Lifemark Clinics in Kelowna

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• Excellent communication (verbal / written) and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience working with a Physiotherapy clinic an asset
• Ability to work on a flexible schedule
• Independent transportation is essential for this role.

Why Lifemark :

We live our values in everything thing we do - striving for simplicity, doing the right thing, being inclusive and welcoming, and having fun!

We go the extra kilometer by offering our employees :

• Competitive salary with benefits package
• Annual continuing education allowance with a variety of internal training opportunities
• Collaborative, multidisciplinary work environment
• Specialty physiotherapy-based services such as pelvic health, vestibular, concussion, and cancer rehab
• National Partner of Special Olympics Canada
• GoodLife Fitness discount

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.