Service Navigator

Employment Opportunity : Service Navigator

Location : Halifax NS

Salary Range : $56000.00

Employment Term : January 2026 -March 31 2026 (possibility of Annual renewal) Full time hours (35 hours / week)

Reports To : Housing Program Manager

General Description :

Mikmaw Native Friendship Centre is centrally located in the urban Indigenous community of Halifax and is looking for One (1) Service Navigator (SN). As a part of the Housing team The Service Navigator is primarily responsible for being the first point of contact for all clients seeking housing support at the Mikmaw Native Friendship Centre. This position requires administrative skills and experience with completing assessments creating forms and inputting data. The Service Navigator will be completing initial intakes twice per week for the housing drop-in and triage new clients to the appropriate housing team member. This position will not have a client caseload but work with all new clients to access the services and support that are most appropriate for their unique needs.

Key Responsibilities :

• Utilize and maintain the Mikmaw Native Friendship Centres (MNFC) database.
• Build relationships with clients and work collaboratively with them to achieve their goals while prioritizing client autonomy and choice
• Complete documentation for the By-Name-List (BNL) and submit all new clients who consent to have their information shared to the BNL.
• Offer information on emergency and community resources to clients.
• Participate in agency responsibilities including but not limited to; team meetings representing the agency at community meetings safety and monitoring.
• Work collaboratively with all team members and partnering agencies to achieve desired excellent service and outcomes
• Maintain confidentiality privacy and clear boundaries.
• Excellent written and oral communication interpersonal and relationship building skills.
• Will be required to work on call for one week of a rotational on call schedule
• Compile statistics and data that will assist with the outcomes and evaluation of this housing initiative
• Commit to the development of the MNFC and participate in internal committees projects and activities
• Assist in program and service development to ensure that quality effective and client-centred programs and services are delivered

Qualifications :

Application Deadline : December 11th 2025 @ Noon

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel working within this job title.

The Mikmaw Native Friendship Centre is an equal opportunity employer; and complies with all fair employment practices laws. We are committed to providing a workplace free form unlawful discrimination and harassment and prohibit the same against employees applicants or other covered persons by co-workers supervisors managers or third parties based on a persons race color religion creed sex sexual orientation gender identity national origin ancestry age veterans status disability unrelated to job requirements ethnicity genetic information military service political affiliation marital status and pregnancy or other protected status.

Qualified Indigenous applicants will be given priority in accordance with the Aboriginal Employment Preference Policy of the Canadian Human Rights Commission. The Mikmaw Native Friendship Centre (MNFC) reserves the right to refuse all applications for employment. The MNFC will not assume any expenses related to this or any job application process included and not limited to travel relocation and application development.

Key Skills

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Employment Type : Full-Time

Experience : years

Vacancy : 1