Store Director - Luxury Apparel

Description

• Sales Floor Management : Oversee and manage the selling environment, including staff adherence to selling floor assignments and ensuring exceptional customer service for each client.
• Sales Performance Maximization : Drive the team’s success by enhancing product knowledge, coaching on effective selling and clienteling skills, and regularly reviewing individual transaction statistics.
• Individual Goal Achievement : Support Sales Professionals in achieving their personal sales goals by monitoring suggestive selling efforts and providing timely feedback and guidance.
• Policy and Procedure Enforcement : Ensure consistent and effective adherence to all company policies, procedures, and operational directives by all team members.
• Client Outreach and Communication : Develop and execute plans to maintain compliance with thank-you note guidelines, telephone and email outreach goals, and supervise the content of all communications to clients.
• Leadership by Example : Model brand values and standards, creating a respectful, customer-focused environment that inspires team excellence and aligns with their brand.

Requirements