Join the Volvo Cars Lakeridge Team as a Service Coordinator (Pathway to Junior Service Advisor)
If yes, here's your chance to grow with a brand that's as passionate about people as it is about cars.
We're seeking an energetic Service Coordinator to be the friendly first point of contact within our service department - with a clear path to becoming a Junior Service Advisor
Job Responsibilities
- Greet customers promptly and professionally as they arrive in the service drive.
- Assist with vehicle check-in, including recording customer concerns, inspecting vehicle for damage, confirming appointments, and gathering required information.
- Keep the service drive clear, organized, and safe for customers and staff. Including organizing tires during tire season.
- Coordinate customer transportation needs, including arranging and inspecting loaner vehicles before and after use.
- Ensure all loaner vehicles are clean, fueled, and ready for customer use.
- Assist in explaining basic service processes to customers and directing them to their assigned service advisor.
- Maintain accurate records and documentation related to customer vehicles and loaner car usage.
- Run vehicles through car wash and light interior cleaning of customers cars before returning it to them after service work.
- Support service advisors and management with various administrative and operational tasks as needed.
- Deliver a positive, customer-focused experience aligned with dealership standards.
Job Skills & Qualifications
Proven record of achieving exceptional Customer SatisfactionProven experience in a customer facing roleExcellent communication and interpersonal skillsProficiency with customer systems and software. CDK Experience is a plusStrong organization and time management skillsValid G Driver's Licence with clean abstractA desire for a long term career with a growing organizationPersonal and professional integrityWhy You'll Love it Here
A supportive and knowledgeable team that wants you to succeedClear development plan and hands on training to grow into a Junior Service AdvisorGreat compensation with bonuses, health and dental benefits, and staff perksAn upbeat, collaborative workplace where no two days are the sameOne of the most respected brands in the world where sustainability, design, and safety lead the wayApply today and drive your future forward with Volvo Cars Lakeridge!
Our Company is committed to being responsive to the diverse needs of its employees, customers and others, including those with disabilities, by striving to prevent and remove barriers to accessibility. The Company will provide support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs.
Job Type : Full-time
Company eventsDental careExtended health careLife insuranceOn-site parkingTell us something interesting about you; a personal or professional accomplishment, a hobby, what motivates you, why you applied to this job?Experience :
Working in a customer facing role : 2 years (required)CDK : 1 year (preferred)Dealership : 1 year (preferred)Licence / Certification :
Class G Licence with clean abstract (required)#J-18808-Ljbffr