ServiceNow Administrator

Job Description:

Responsibilities:

• Administer users, roles, ACLs, and groups.
• Configure advanced UI policies, client scripts, and business rules.
• Manage workflows / Flow Designer.
• Support ITSM, CMDB, and Service Catalog.
• Perform upgrades, patching, and release testing.
• Troubleshoot performance and integration issues.
• Manage MID Server (basic setup and monitoring).
• Support audits and compliance activities.

Required Skills:

• Strong ServiceNow administration.
• Flow Designer / Workflow Editor.
• CMDB fundamentals & CSDM awareness.
• Service Catalog & Request Fulfillment.
• REST API basics.
• ITIL v4.

Experience:

• 3–6 years ServiceNow experience.