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Sr. Telecom Analyst

Sr. Telecom Analyst

Insight GlobalGuelph, ON, Canada
24 days ago
Salary
CA$70.00–CA$80.00 hourly
Job description

Company : The Co-Operators

Title : Sr. Telecom Analyst

Location : Guelph, ON

Length : 6 month contract

Rate : $70-$80 / hr

Job Description

Insight Global is seeking a Sr Telecom Analyst to join the Telephony team at a top insurance client. This resource will be responsible for overseeing and evolving the cloud-based Genesys environment, ensuring seamless integration with Salesforce, web chat, and SMS messaging platforms. Day to day responsibilities include implementing data, expanding workflows, and providing on call support.

Must Have Skills and Experience

  • 8+ years of development experience in Genesys Cloud
  • Experience integrating Genesys with Salesforce
  • End to end quality testing experience; creating test plans
  • Bachelor's degree in Information Technology or a related field Obtained Genesys certifications (GCP, GCD, ARC, WRM, etc.)
  • Excellent communication skills
  • Ability to be on call

Nice to Have Skills and Experience

  • Experience with outbound dialer initiatives