Managers

Nature of the work

The managers plan, organize, direct and control the day-to-day operations in order to maintain a restaurant, which meets Pizza Delight standards; they ensure the satisfaction of our guests and establish a positive work environment for employees.

Main functions

• Maintains a professional appearance;
• Ensures compliance as to government regulations relative to restaurant standards;
• Complies with established budget assessments;
• Ensures the control of bank deposits and the petty cash;
• Prepares or approves orders;
• Deals with guest concerns or complaints;
• Is present at peak hours;
• Maintains an effective work environment by collaborating and communicating effectively and by facilitating meetings with employees and supervisors;
• Applies all promotional activities;
• Ensures the training of new employees and the development of current employees;
• Ensures the update of all Pizza Delight manuals;
• Ensure compliance to Pizza Delight employee manuals, to organizational regulations and to health and safety work standards;
• Applies the preventative maintenance for equipment;
• Establish the needs and the work schedule of personnel;
• Ensures the recruiting and hiring of personnel;
• Evaluates the personnel;
• Executes all other tasks as requested by the franchisee.

Requirements

A high school diploma may be required. This type of employment requires 1 to 2 years experience as team leader in a dining room or kitchen or a management position in a retail operation. The ability to quickly grasp the facts of complex situations, an understanding of operations, an analytical mind, attention to detail, ability with numbers, an ability to think critically, the ability to make decisions and an openness towards change are required. Interpersonal skills, easiness at meeting people, teamwork, collaboration, leadership, the ability to adapt to new situations and good verbal and written communication skills are required. Bilingualism may be required. Good personal grooming, confidence, integrity, stress management skills, dynamism, energy, autonomy, initiative, availability, flexibility, desire for challenge and orientation towards quality work and service are required.

Working conditions

Overtime is normal. It is frequently required to work nights, weekends and statutory holidays. It requires working in the office and in various positions at peak hours according to the situation. It is possible to be called in.