1st Level Tech Support

1st Level Tech Support

Kelly, in partnership with our client who is one of Canada’s Top 100 Employers and recognized as one of Canada’s Best Diversity Employers are hiring for Bilingual Access Services Representatives.

What you’ll be doing.

1) Respond to a variety of inbound colleague calls / emails

2) Ensure accurate and detailed problem documentation / ticketing

3) Provide timely escalation and follow-up with support groups and colleagues

4) Identify and escalate wide-impact or potential wide-impacting outages

4) Identify trends and opportunities for improvement as well as provide ongoing feedback

5) Build ongoing support proficiency for other skills and applications

Hours : Shift rotation that could include evenings, weekends or overnight

Pay Rate : $23.50 / hour + 4% vacation pay

Location : Onsite in London, ON

MUST HAVE :

• Fluent in French and English
• 1-2 years prior technical experience in similar role (IT role)
• A technical support background or relation education - troubleshooting experience
• Proven knowledge of Microsoft Word, PowerPoint, Excel
• General knowledge and understanding of PC hardware and components

Let this be your opportunity to work on a passionate team that cares about people and inspires professional growth.

Apply today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive.

Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity.

It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world.

Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life just ask the 300,000 people we employ each year.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy.

Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.