Sales & Acquisition Team Manager

About Clutch

We're on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their homes, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee... and that's just the beginning.

Named two years in a row to the Globe & Mail's list of the Top Growing Companies in Canada and also awarded spots on Deloitte's Technology Fast 50™ and Fast 500™ lists, we're looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the Role

Clutch is seeking an experienced leader to scale and help manage our "Sell to Clutch" acquisition advisor team.

You will help coach, hire and train team members that will guide and convert the customer through the selling process. This role requires cross-functional collaboration to better service our customers and become accessible to as many customers across Southern Ontario as possible.

Please note that this is a customer facing role.

What You'll Do

• Manage the day to day operations and lead a high-performing advisor team (4+ reps) that support customers through the selling journey
• Coach team members to deliver a unique and incredible experience to each and every one of our customers
• Manage and resolve complex, sensitive customer escalations / issues with a high level of professionalism
• Execute on strategies to improve conversion rates, and overall customer satisfaction
• Report, track, and manage activities and results using Hubspot and other tools while also playing an active role in the creation and iteration of team processes.
• Collaborate across multiple functions to ensure a smooth all around customer experience
• Perform other duties as assigned

All About You

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [redacted].