Application Support Specialist – Senior

Job Description

Application Support Specialist - Senior

Pay Rate : Flexible

Location : 525 University Ave

Contract Length : 4 Months

Work Type : Hybrid

We at Raise are hiring right now for one of our Ontario Public Sector Clients. If you’re interested, apply below for your chance to join a great place to work.

Responsibilities :

• Provide expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, devices, applications, and software to perform complex information management tasks required under the projects
• Manage ticketed tracking system and ensuring comprehensive database of queries and resolutions is kept up to date, ensure all work is tracked as per standard operating procedures and meeting privacy, business, legal and security requirements
• Identify and resolve technical and data management issues
• As required, analyze data and / or investigate data discrepancies to determine what data management changes are required for each situation and execute the changes within the systems on the appropriate accounts
• Working in a highly complex technical environment, managing data across up to 10-12 different systems while ensuring all authorizations are in place, business procedures are followed and privacy and security considerations are addressed as directed
• Attend all required training and team sessions to ensure knowledge is current and up to date and that all changes are incorporated into daily work.

Qualifications :

Strong analytical and problem-solving skills to research trends and identify opportunities, impacts and transformations required;

identify issues; provide solutions and options for business and technical challenges.

• Ability to resolve business rules, information and application conflicts involving shared services, applications and resources.
• Ability to troubleshoot / triage using a variety of tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, network and operational) problems.
• Ability to apply IT privacy and security standards, principles, and regulations applicable to health technical solutions.
• A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience
• Exceptional verbal and written communication skills
• Extraordinary customer service and relationship management experience

Must Haves :

• 5+ years' experience working in Remedy, including custom built modules, reviewing, updating and managing data, along with ticketing and tracking of work
• 5+ years' experience with identity management, preferably Net IQ, managing data and permissions, access and credentials of user accounts
• 5+ years' experience working in a highly complex and multifaceted software environment
4 days ago