Service Manager Events Manager

Shangri-La Toronto

Find Your Shangri-La in Shangri-La.

Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 and that spirit continues to guide us today.
As we look ahead to new horizons we invite you to be part of our growing Shangri-La family and make a meaningful impact in the world through joy shared purpose and our Asian art of hosting.

Located in the heart of the city Shangri-La Toronto is an elegant sanctuary nestled between the bustling business and entertainment districts. With the citys best shopping sports live theatre and cultural venues in proximity guests enjoy unparalleled access to Torontos vibrant offerings.

Shangri-La Toronto

As a Service Manager Event Manager under the general guidance and supervision of the Director of Events and the Director of Sales the Events Managers core responsibility will be to convert plan and organize events/residential groups. He or she will be responsible for the day-to-day sales efforts supporting the teams pipeline conversion and post event evaluation and feedback from addition a key aspect of this role will be to support the planning and delivery of our residential groups. The role involves strong collaboration with the team and will require a strong commerical apptitude supporting the Director of Events with reporting and pricing strategy.

Key Responsibilities:

• With high integrity strive to provide a 5-Star experience to guests and colleagues while providing Shangri-La hospitality from a caring family.
• Demonstrate a high level of creativity personal commitment to service excellence and an emotional sense of gracious hospitality.
• Develops catering account portfolios sales goals and strategies and ensures alignment of these goals to the hotels overall business strategy.
• Manages our key high value clients with a particular focus on Wedding and Social Segments. The role may require managing events for corporate Government and Association clients.
• Maximize catering revenues through proper control of function space utilization and assigns function according to guidelines and policy set forth.
• Ensure all site inspections are carried out in a professional effective manner creating bespoke WOW experiences wherever necessary.
• Input data to the contact management database ensuring the system is kept up-to-date accurate and current at all times.
• Assist with producing accurate Banquet Event Orders/Group Resumes and personally assist with catering events in the hotel liaising with F&B department Colleagues as required.
• Maintain records on behalf of the Sales and Marketing department ensuring that a filing system is established and that documents are readily available when needed.
• Provide high attention to detail in all communication assist in processing reports contracts proposals and RFPs under guidance from Sales and Events teams ensuring the value of luxury is communicated through all written and verbal presentations.
• Attend Sales & Marketing team meetings participate record prepare and distribute meeting notes.
• Ensure compliance to all hotel policies standards and procedures.
• Maintain positive communication with all departments in the hotel and stay well informed of hotel VIPs activities promotions and events.
• Undertake other ad hoc related responsibilities and special projects as required

About you:

• Industry knowledge Demonstrates understanding for the local business travel market knowledge of the core competition and luxury hotel standards.
• Service Excellence Highly developed customer service skills genuinely warm presence a sincere and outgoing nature strive for service excellence.
• Detailed oriented Highly organized superior time management skills exceptional attention to detail particularly with BEOs contracts proposals and other documents.
• Time management and organizational skills Well organized able to plan and prioritize workload multitask and demonstrate strong time management skills.
• Relationship & Impression Management Abilities to build and maintain strong professional relationships and can make a naturally positive lasting impression.
• Emotional maturity Internally proud outwardly gracious and humble a genuine ability to demonstrate Shangri-La core values of respect sincerity helpfulness courtesy and humility.
• Teamwork & Respectful workplace Friendly and helpful demeanor that fosters a respectful environment for others with an exceptional ability to work well within a small tight-knit sales team as well as with all other internal colleagues.
• Communication Excellent verbal and written communication with 100% fluency in English (additional languages desirable) displaying standards in line with Shangri-La expectations through appearance manners language and interactions.
• Technology proficiency Fully competent with current Windows based programs hotel reservations systems sales contact management systems and property management systems.
• Ethical conduct and responsibility Sets a positive example and fulfills responsibilities with the highest integrity ethics and professionalism.
• Minimum 1 year previous work experience in a similar sales and event administration service or support capacity.
• Previous experience within an international world-class luxury hotel brand is an asset.
• Hotel Management Degree or Diploma is an asset
• Flexibility in schedule and availability on weekdays weekends and/or holidays is required.
• Must be eligible to work in Canada.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits recognition programs and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect value diversity and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act 2005 and will provide reasonable accommodation in the application and interview process for this position upon request.