Full Time Guest Services Agent

Discover the perfect mix of value and location, right in the heart of Whistler. Rustic and inviting, Whistler Village Inn + Suites offers an authentic mountain resort feel, only steps away from the bustling restaurants, bars and boutiques of Whistler Village. Whistler and BlackComb Mountains are the beautiful backdrop to BC’s premier year-round adventure destination, where visitors can ski, snowboard, hike and bike surrounded by the stunning scenery of alpine lakes, majestic mountains and verdant old-growth temperate rainforests.

Guest Service Agents communicate with guests looking to make or cancel hotel reservations. They greet guests on arrival, assign them rooms and suites, issue keys, and collect payment information.

Tasks and duties

• Greeting guests on arrival.
• Undertaking front desk service duties.
• Administering check-in and check-outs.
• Assigning rooms and issuing keys.
• Delivering mail and messages.
• Processing guest payments and managing bills.
• Coordinating with housekeeping.
• Acting as a central source of information for guests during their stay.
• Resolving problems and dealing with conflict or tension with disappointed guests.
• Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.
• Making Hotel Reservations
• Cashier

Able to work both morning and evening shifts