Enterprise Support Engineer

EvertzBurlington, ON, Canada

30+ days ago

Job type

Full-time

Job description

Evertz is looking for highly technical and self-motivated individuals for a challenging role in enterprise class software / hardware support engineering. If you are looking to learn and grow with the latest and greatest technologies in the Media and Entertainment (M+E) industry and build strong customer communications skills, this position is for you!

While working with Evertz Enterprise Support group you will be supporting major M+E customers globally. The opportunities to learn and grow within the industry are limitless. Our products use a broad range of leading-edge technologies that are highly relevant in both the IT and Media Entertainment Industries, amongst others!

You will be working with Evertz’ industry leading in Media Supply Chain and Linear Playout solutions. You will assist customers in maintaining superior system up-time and performance by assisting the with quick, efficient and professional problem solving. You will be integrally involved in both private and public cloud deployments of the Evertz hardware and software technology stack.

Responsibilities :

Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance
Regularly assess customer applications and trouble-shoot / diagnose issues through research and / or issue replication to determine the root cause
Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner
Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status / progress to customers.
Aid in design changes and interface with Evertz Product Management team regarding new “feature requests”
Support the development of communications tools by generating or authoring customer guides as well as by providing detailed technical information to technical writing group.

Skills and Abilities :

Good communication and interpersonal skills

Understanding of network technologies (DNS, DHCP, TCP / IP, Firewalls, Switches)

Work experience with Linux (any flavor)

Knowledge of cloud computing environments (AWS) is preferred

Database experience would be an asset

Above average customer service skills

Ability to perform effectively in high pressure situations

Unparalleled desire to help the customer and deliver service excellence

Passion for technology and learning new software and hardware products

Problem-solving ability and ability to react to changing situations

Ability to multi-task in a fast-paced environment

Qualifications :

Degree or diploma in Computer, Electronics or Computer Electronics is an asset.

Must have a valid Ontario driver’s license

Must be eligible for international travel and able to work alone with little or no supervision

What we offer :

Employer funded benefits program

Competitive total compensation package

Work-life balance

Employee Assistance plan

Employee Discount Platform

Career progression. Fast paced environment with opportunity to learn broad range of technical skills

Casual work environment

Social events and sports teams