Unit Secretary, Medical Unit-Neuro/Stroke - PT(J0226-0154)

North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24/7. Affiliated with the University of Toronto, our multi-site campus supports our diverse community through every stage and life-defining moment by providing a wide range of acute care, ambulatory and long-term care services.

What defines North York General goes beyond exceptional quality care. Our superpower is how we deliver that care – the unparalleled compassion we bring to every encounter, during the moments that matter. Through partnerships, collaboration and academic endeavours, we seek to set new standards for People-Centred Care—a cornerstone of our culture and central to our Mission: People-Centred Care for a healthier community.

North York General is a member of the North York Toronto Health Partners, an Ontario Health Team that integrates local care with patients, primary care and community partners.

We are proud to be a place where the best people come to learn, grow and innovate. Join North York General to accelerate your career!

Position Summary

Unit Secretary, Medical Unit-Neuro/Stroke 7SE/8SE
Your goal in this position is to perform administrative, secretarial and receptionist support for Neurology/Stroke/Medicine unit in a confidential, sensitive and professional manner. You have effective written and spoken communication skills, use your critical thinking and problem solving skills, and embrace the challenge of prioritizing work demands in a fast paced and stressful environment. This position supports the Hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for staff, physicians, volunteers, learners, patients and families.

On a practical level, you will

• Support and adhere to Hospital policies and procedures
  
• Communicate with staff, patients, families, internal and external parties
  
• Coordinate various interdepartmental activities and requests such as transportation of patients for tests, discharges and services required on the unit
  
• Accept, coordinate and triage telephone calls and inquiries and processes them in an appropriate and timely manner
  
• Assume responsibility for identification and advancement of issues and concerns with the Unit Administrator or Coordinator in a time sensitive manner
  
• Compile and disseminate material/documents related to Program activity
  
• Manage confidential information in a sensitive and professional manner
  
• Maintain attendance/time reporting information and arrange appropriate relief including agencies
  
• Transcribe physicians written orders in an appropriate and timely manner
  
• Process online orders, notifies appropriate staff, and specific departments as required
  
• Support clinicians with system order entry functions
  
• Process requisitions as required (blood work, CT, etc.), maintain documentation and follow up on outstanding information (e.g., test results, follow up appointments)
  
• Maintain organization of admissions, discharges, outstanding orders and patient related information including kardex and medication information, dismantle charts and enters information electronically as required
  
• Prepare statistics, reports and discharge instructions, photocopying, prioritizing and processing of information as required
  
• Manage unit supplies, services and repair needs

Qualifications

• Grade XII diploma
  
• A medical office assistant certificate or minimum one-year comparable office experience with medical orientation
  
• Experience dealing with the public in a fast paced environment and prioritize under stress
  
• Accurate minimum typing speed of 45 words per minute
  
• Proficiency in Microsoft Office including; Word, Excel and PowerPoint
  
• Ability to perform medical transcription
  
• Effective written and verbal communication
  
• Excellent organizational and problem solving skills
  
• Maturity in dealing with all contacts
  
• Bilingualism in French/English an asset

What We Offer

Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Part Time Permanent Position with 8 & 12 hour shifts, days and evenings including weekends in the Neurology/Stroke/Medicine Unit. We offer a highly competitive total compensation package which includes pay in lieu of benefits, vacation pay and the opportunity to join the Hospital Pension Plan.