Systems Analyst - IT Roadside Product

Position Details

What You Will Do

⦁ Provide Level 2 and Level 3 application and systems support for our Roadside application and its integration points.

⦁ Troubleshoot and resolve incidents through the ticketing system, ensuring timely and effective business support

⦁ Test and deploy new enhancements as requested by the business and vendors

⦁ Create and update documentation for new and existing processes or procedures

⦁ Perform ongoing system maintenance and monitoring in adherence to service level agreements

⦁ Collaborate effectively with business users and IT teams

⦁ Work independently, continuously learning and exploring new technologies

⦁ Identify and implement solutions to improve operational efficiency

⦁ Ensure escalation procedures are followed and document all exceptions within your authority

⦁ Coordinate with external vendors to maintain system integrations

Who You Are

⦁ Post-secondary education in Information Technology or a related field preferred

⦁ 2–3 years of hands-on experience with Linux, Java, Tomcat, and SQL

⦁ Experience supporting Roadside Dispatch or CRM systems; Roadside industry knowledge is an asset

⦁ Familiarity with Microsoft Server ( / / ) and Windows 10

⦁ Experience with tools such as Pingdom, Dynatrace, SCOM, and Twilio is an asset

⦁ Understanding of networks and networking components

⦁ Exposure to the full development lifecycle (requirements through to support) is an asset

⦁ Strong customer service skills and the ability to support internal stakeholders effectively

⦁ Highly detail-oriented with excellent time management and organizational skills

⦁ Strong verbal and written communication skills

⦁ Experience interacting with vendors for technical support

⦁ Willingness to work on-call during evenings, weekends, or after hours