Talent.com
CAA Club Group
Systems Analyst - IT Roadside ProductCAA Club Group • Thornhill, ON, CA
Systems Analyst - IT Roadside Product

Systems Analyst - IT Roadside Product

CAA Club Group • Thornhill, ON, CA
30+ days ago
Job type
  • Full-time
Job description

Position Details

What You Will Do
⦁ Provide Level 2 and Level 3 application and systems support for our Roadside application and its integration points.
⦁ Troubleshoot and resolve incidents through the ticketing system, ensuring timely and effective business support
⦁ Test and deploy new enhancements as requested by the business and vendors
⦁ Create and update documentation for new and existing processes or procedures
⦁ Perform ongoing system maintenance and monitoring in adherence to service level agreements
⦁ Collaborate effectively with business users and IT teams
⦁ Work independently, continuously learning and exploring new technologies
⦁ Identify and implement solutions to improve operational efficiency
⦁ Ensure escalation procedures are followed and document all exceptions within your authority
⦁ Coordinate with external vendors to maintain system integrations

Who You Are
⦁ Post-secondary education in Information Technology or a related field preferred
⦁ 2–3 years of hands-on experience with Linux, Java, Tomcat, and SQL
⦁ Experience supporting Roadside Dispatch or CRM systems; Roadside industry knowledge is an asset
⦁ Familiarity with Microsoft Server (//) and Windows 10
⦁ Experience with tools such as Pingdom, Dynatrace, SCOM, and Twilio is an asset
⦁ Understanding of networks and networking components
⦁ Exposure to the full development lifecycle (requirements through to support) is an asset
⦁ Strong customer service skills and the ability to support internal stakeholders effectively
⦁ Highly detail-oriented with excellent time management and organizational skills
⦁ Strong verbal and written communication skills
⦁ Experience interacting with vendors for technical support
⦁ Willingness to work on-call during evenings, weekends, or after hours

Create a job alert for this search

Systems Analyst - IT Roadside Product • Thornhill, ON, CA

Similar jobs

IT Business Analyst — Remote & Systems Focus

Compunnel Inc.Toronto, ON, CA
Remote
Full-time

Get notified about new Information Technology Business Analyst jobs in.Information Technology Business Analyst Jobs in United States.IT Business Analyst - Tools Rationalization.IT Healthcare Consul... Show more

 • Promoted

Strategic Systems & Business Applications Analyst

College of Massage Therapists of OntarioToronto, ON, CA
Full-time

A regulatory body in Toronto is seeking a Business Applications & Systems Analyst to enhance system performance and support core functions.The ideal candidate will have 7–9 years of experience in b... Show more

 • Promoted

Business System Analyst

DexianToronto, ON, CA
Full-time

Perform analysis, design, implementation, modification, and daily support of business applications.Work closely with stakeholders to align technology solutions with business strategies and provide ... Show more

 • Promoted

Business Systems Analyst: Drive Requirements & Solutions

CollaberaToronto, ON, CA
Full-time

A global IT solutions company is seeking an experienced Business Analyst to manage the end-to-end business analyst process.This role involves collaborating with stakeholders to clarify software req... Show more

 • Promoted

Regional IT Business Systems Analyst

Litens Automotive GroupToronto, ON, CA
Full-time

Act as a crucial Business Systems Analyst in the IT domain, focusing on regional systems and cloud services.Ensure user-centered support and continuous improvement in local business operations.As p... Show more

 • Promoted

Business Systems Analyst

Yoush ConsultingToronto, ON, CA
Temporary

Are you anindependent IT Consultant or wish to become one?.Our client in the Financial Services industry is looking for talented individuals to trail blaze with them in increasing their capacity to... Show more

 • Promoted

Senior IT Business Systems Analyst – Mobile & AI

Global Technical Talent, an Inc. 5000 CompanyToronto, ON, CA
Full-time

A leading staffing firm is seeking a highly experienced Business Systems Analyst to lead the delivery of complex system requirements supporting mobile applications and digital banking platforms.Thi... Show more

 • Promoted

CAN – IT – Bus Systems Analyst III

HRbrain Inc.Toronto, ON, CA
Full-time

Looking for a conceptual and analytical thinker with strong attention to detail who is comfortable working solo or together with a team.In this expert level professional role, you will lead special... Show more

 • Promoted

Product Onboarding: Business Systems Analyst

ScotiabankToronto, ON, CA
Full-time

A leading financial institution in Toronto is seeking a Business Systems Analyst to lead solution implementation and bridge communication between business and engineering teams.The role involves an... Show more

 • Promoted

Business Systems Analyst

CI FinancialToronto, ON, CA
Full-time

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to gro... Show more

 • Promoted

Senior Business Systems Analyst - Wealth Tech and Solutions

CI Financial Corp.Toronto, ON, CA
Full-time

A financial services firm in Toronto is seeking a Senior Business System Analyst to enhance their Wealth Technology team.This role entails gathering business requirements, collaborating with IT, an... Show more

 • Promoted

IT BUISNESS SYSTEMS ANALYST

NT PowerNewmarket, ON, CA
Full-time

IT Business Systems Analyst Job ID: IT-26-148.Newmarket-Tay Power Distribution Ltd.NT Power) delivers electricity to almost 50,000 customers within the Town of Newmarket, Town of Midland and Tay To... Show more

 • Promoted

Business Systems Analyst Focusing on Optimization and Vendor Liaison

Lysander Funds LimitedToronto, ON, CA
Full-time

Lead process optimization and system integration efforts as a Business Systems Analyst.Engage with third-party vendors to enhance data management and performance in a cloud setting.In this role, yo... Show more

 • Promoted

IT Business Analyst

Manulife FinancialToronto, ON, CA
Full-time

We are seeking a highly motivated.Canada Wealth to play a meaningful role in bridging business needs with technical solutions.This role collaborates closely with our technology team and our busines... Show more

 • Promoted

Senior Business Systems Analyst for Hybrid IT Projects Team

Cpus Engineering Staffing Solutions Inc.Old Toronto, ON, CA
Full-time

Drive impactful IT projects as a Senior Business Systems Analyst.Support the entire project life cycle, leveraging Agile methodologies and fostering collaboration for significant organizational gro... Show more

 • Promoted

IT Business Systems Analyst | NT Power

The MEARIE GroupNewmarket, ON, CA
Full-time

Newmarket-Tay Power Distribution Ltd.NT Power) delivers electricity to almost 50,000 customers within the Town of Newmarket, Town of Midland and Tay Township.Headquartered in Newmarket, Ontario, NT... Show more

 • Promoted

Senior IT Systems Analyst for Manufacturing

IntegrassToronto, ON, CA
Full-time

Support manufacturing excellence as a Senior Systems Analyst with a focus on Oracle ERP technologies.This role combines direct on-site functional support with a comprehensive understanding of manuf... Show more

 • Promoted

Application Systems Analyst — Insurance IT Impact

Facility AssociationToronto, ON, CA
Full-time

A leading insurance organization in Toronto is seeking an Application Systems Analyst to support core business applications and improve system stability.The ideal candidate will have a post-seconda... Show more