Tech Support Professional

Technical Support Professional – Managed Services Provider (In-Office Only)

Location : BC Lower Mainland

Type : Full-Time, Permanent

Work Arrangement : In-office only (not hybrid, not remote)

About the Role

We are a Managed Services Provider (MSP) supporting a wide range of business clients across different industries and technical environments. This role is ideal for someone who enjoys variety, problem-solving, and direct client interaction , and who understands the pace and structure of MSP work.

This is not a single-environment internal IT role. You’ll support multiple clients, manage competing priorities, and work within a structured, ticket-driven support model.

This role is in-office only. Remote or hybrid arrangements are not available.

Who This Role Is For

• Technical professionals with prior MSP experience who understand ticket queues, SLAs, documentation, and time tracking
• People who like hands-on problem solving and seeing the impact of their work daily
• Candidates who are reliable, accountable, and comfortable switching context throughout the day
• Individuals looking for a long-term role with room to grow

Who This Role Is Not For

What You’ll Be Doing

What We’re Looking For

Required

Strongly Preferred

Internal IT experience is an asset but does not replace MSP experience.

Why People Like Working Here

We’re serious about the work — not stiff about the environment .

Learning, Growth & Development

We actively support professional development :

Growth here is based on capability, reliability, and performance , not politics or tenure.

Additional Assets (Not Required)

Important Notes

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