Field Service Technician

The Field Service Technician is responsible for the installation of hardware, software and networking products and configurations at customer sites, as well as for diagnosing and optimizing product performance. Ensures customer satisfaction by advising customers on preventive maintenance, value of Equipment Maintenance Agreements (EMA), support services, training and configurations that will improve product performance.

Job Duties:

• Conduct on-site customer visits:Perform system installation, maintenance, and ongoing support of equipment.Provides operator training and ongoing support for customers.
• Ensure timely completion of service reports, expense reports and weekly time reports.
• Track preventive maintenance and upgrade requirements for assigned territory/customer.
• Acts as customer liaison to resolve customer issues.
• Inform management of issues affecting personal/product performance, job duties and SOP while offering suggested improvements and innovation to enhance our service engagements.
• Drive revenue growth initiative as assigned by management.
• Builds and fosters strong relationships with sales partners and customers.
• Educates customers on the latest corporate initiatives and products.
• Maintains company assets in accordance with company guidelines.

Skills, Abilities and Competencies:

• The ability to speak and understand French, both written and verbal is REQUIRED.
• Ability to learn, retain and apply new technologies, complex products, and technical/industrial subjects.
• A working knowledge of PC operating systems and software applications and a basic understanding of networking fundamentals.
• Demonstrated ability to diagnose, repair and solve system/equipment issues
• Advanced analytical and problem-solving skills.
• Knowledge and application of electronics and strong electromechanical skills.
• Makes sound business decisions and manages/controls personal business expenses
• Ability to market service and promote new business opportunities.
• Effective use of business tools.
• Capable of working independently without direct supervision.
• Readiness to accept and adapt quickly to change.
• Excellent communication and listening skills.
• Exceptional interpersonal skills including patience, courtesy, tact, and discretion.
• Ability to work as part of a team in a stressful environment while maintain and promoting a calm engagement with customers.
• High degree of self-motivation and commitment to self-improvement.
• Exhibits Kodak Core Values.
• Planning, organizational, and administrative abilities.

Education and Experience:

• A+ Certification or equivalent experience servicing PC hardware and software.
• Associates Degree, or Certification in electrical or mechanical engineering, technical trade school studies or equivalent experience.
• Three or more years related field service experience.
• Previous experience servicing similar equipment.
• Previous experience managing a territory.
• Experience in the Graphic Arts industry would be an asset.
• Knowledge of Electro-photography / Digital Printing.
• Basic understanding of Color Theory.
• Solid understanding of electro-mechanical devices and complex electro-optic and robotic high-tech equipment.

Work Environment:

• Availability for on-call, after hours support, or work different shifts based on company and/or customer need. This may include nights, weekends, and holidays. The individual may also be required to take calls outside of their assigned territory or District.
• Must be willing to travel (possibly internationally) for short- and long-term assignments, as required.
• Must have and maintain a valid driver’s license, passport, and other designated information.
• Ability to obtain security clearance as required by customers (ex. ability to be bonded in Canada).
• Kodak is committed to caring for our environment. Other important activities will include consideration of Health, Safety, and Environmental impacts such as energy conservation, recycling, and elimination of waste.

French translation:
Technicien de service sur la route est responsable de l'installation du matériel, des logiciels, réseau et des configurations sur les sites des clients, ainsi que du diagnostic et de l'optimisation des performances des produits. Il veille à la satisfaction des clients en effectuant la maintenance préventive, les services d'assistance et configurations des équipements.

Aptitudes, capacités et compétences :
- La capacité à parler et à comprendre le français et l’anglais, tant à l'écrit qu'à l'oral est obligatoire.

Formation et expérience :
- DEC en ingénierie électrique, études dans une école technique ou expérience équivalente.
- Solide compréhension des dispositifs électromécaniques et des équipements électro-optiques et robotiques complexes de haute technologie.
- Expérience équivalente dans l'entretien du matériel et des logiciels informatiques.
- Trois ans ou plus d'expérience dans le domaine des services sur la route.
- Expérience de la gestion d'un territoire.
- Une expérience dans le secteur de l'imprimerie serait un atout.

Environnement de travail :
- Disponibilité pour le service de garde, l'assistance après les heures de travail, ou pour travailler dans des équipes différentes en fonction des besoins de l'entreprise et/ou du client. Il peut s'agir de soir, de week-ends et de jours fériés. La personne peut également être amenée à prendre des appels en dehors du territoire ou du district qui lui a été attribué.
- Il doit être disposé à voyager pour des missions à court et à long terme, selon les besoins.
- Le candidat doit être en possession d'un permis de conduire valide, d'un passeport.
- Capacité à obtenir une habilitation de sécurité selon les exigences des clients
- Bureau à la maison, Lieu de travail principal : Centre-du-Québec, Mauricie, Montérégie, Québec, Montréal, Laurentides, Ottawa.
- Voiture de fonction fourni.
- Kodak s'engage à prendre soin de notre environnement. D'autres activités importantes incluront la prise en compte des impacts sur la santé, la sécurité et l'environnement, tels que l'économie d'énergie, le recyclage et l'élimination des déchets.