Employer Industry : Customer Service and Technical Support
Why consider this job opportunity :
- Base salary of $19.50 / hr, with performance-based incentives
- Opportunities for career advancement and personal development within the organization
- Work-from-home convenience, allowing a flexible work environment
- Paid training and lucrative employee referral bonus opportunitiesComprehensive benefits including medical, dental, and vision insurance, as well as paid time off and holidays
- Supportive and inclusive company culture with various employee resource groups
What to Expect (Job Responsibilities) :
Provide friendly and effective customer service by answering questions about products and servicesTroubleshoot and resolve technical issues related to hardware, software, and client productsUtilize a call flow guide to assist with inbound customer supportMaintain accurate documentation and information retrieval in databasesStay knowledgeable about client products such as smartphones, tablets, and computersWhat is Required (Qualifications) :
Minimum of 1 year of customer service experienceHigh school diploma or GEDStrong focus on building customer relationships and comfort with technologyAbility to work in a quiet, distraction-free environment from homeStrong problem-solving skills and proficiency in fast-paced multi-taskingHow to Stand Out (Preferred Qualifications) :
Familiarity with iOS and / or MacOS or comparable technologyEagerness to learn new technologies and strong computer navigation skillsAvailability to work flexible hours during the employer's hours of operation#CustomerService #TechSupport #RemoteWork #CareerGrowth #DiversityAndInclusion
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