Technical Support Specialist - Telecom

Employer Industry: Technology Solutions for Home and Commercial Services

Why consider this job opportunity

• Opportunity for career advancement with the highest rate of internal transfers across the organization
• Flexible time off with ample learning and development opportunities
• Comprehensive onboarding program and leadership training for career growth
• Company-paid medical, dental, and vision benefits for you and your dependents
• Support for various life stages, including parental leave and adoption reimbursement
• Recognition programs for outstanding work, including Bonusly and peer-nominated awards

What to Expect (Job Responsibilities)

• Serve as the first point of contact for customers, assisting with software-related inquiries via phone, chat, email, and screen-sharing
• Develop creative solutions and workflows to meet customer needs while becoming a product expert
• Utilize support tools to prevent escalations and resolve customer issues efficiently
• Provide comprehensive technical solutions to enhance customer satisfaction
• Collaborate effectively with team members to ensure a positive customer experience

What is Required (Qualifications)

• Bachelor’s degree preferred or equivalent experience in technical support
• Strong problem-solving skills with a resourceful and efficient approach
• Excellent interpersonal skills with the ability to empathize and engage with diverse personality types
• Ability to thrive in a fast-paced, feedback-oriented environment and remain calm under pressure
• Strong written and verbal communication skills and the ability to translate technical issues into clear solutions

How to Stand Out (Preferred Qualifications)

• Knowledge of the home/commercial service industry
• Basic understanding of SIP (Session Initiation Protocol), RTP, and call flow analysis
• Familiarity with SMS routing, SMPP, delivery receipts (DLRs), and brand registration processes

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