Customer Service Representative

Job Description

Job Description

About Ampco :

AMPCO Manufacturers Inc. is a diversified Printing Company that has achieved excellence for over 50 years and is headquartered at our 70,000 square-foot facility in Coquitlam, British Columbia. A privately-owned and operated company, we make quality components such as durable labels, decals, nameplates, overlays, wide format digital graphics and membrane switches for companies worldwide.

AMPCO’s competitive advantage as a strategic sourcing partner is based upon our solid reputation and commitment to meeting outstanding quality standards (IATF 16949 certified), positioning ourselves as an extension of our client’s design, sourcing, engineering and logistics teams. We pride ourselves in providing superior customer service and evolving product lines as well as very high-quality products.

AMPCO’s strongest asset remains our talented, passionate workforce, with 100+ employees who are the power behind our company’s expertise and reliability. If you are looking for the opportunity to make a real impact, be part of an award-winning organization that continually strives to meet our partners’ expectations and enjoy internal advancement where you will grow personally and professionally, then we would love to hear from you!

Position Summary :

As a Customer Service Representative at Ampco, you will play a key role in ensuring customer satisfaction by managing the order flow from initial request to final delivery. Working closely with the Sales Department, Production, and Quality Assurance teams, you will act as a central point of contact for both customers and internal stakeholders. Your responsibility will be to ensure accuracy, provide updates, and resolve any issues that may arise throughout the order process. This position requires strong communication skills, attention to detail, and a proactive approach to problem-solving.

Key Responsibilities :

• Serve as the first point of contact for the Sales Department, assisting Customers, Account Executives, and the VP, Sales & Marketing to ensure orders are processed accurately and efficiently.
• Receive and review orders from Customers and Account Executives; ensure all necessary information is complete and input orders into Syteline ERP.
• Offer creative recommendations to improve order flow processes and system efficiency.
• Prepare and submit customer quotations based on approvals from the Account Executive or VP, Sales & Marketing.
• Regularly communicate with the production team to track the status of customer orders and provide timely updates to customers.
• Ensure orders are shipped according to customer requirements, and promptly notify customers of any delays.
• Address routine customer complaints, and escalate more complex issues to the Account Executive when necessary.
• Notify the Quality Assurance department of customer complaints or deviations and input Non-Conformances into the Syteline ERP as needed.
• Assist with customer invoice queries and forward relevant information to the Accounting department.
• Attend and actively participate in Sales / Production meetings.
• Maintain accurate and up-to-date customer data.
• Ability to clearly understand and communicate customer requirements to the Production department, ensuring that all products meet the necessary specifications and customer expectations.
• Continuously improve order flow processes to ensure efficient and error-free submissions to the Production department.
• Foster cooperative relationships with other departments to ensure customer satisfaction and on-time delivery of finished products.
• Consistently apply sound business judgment while adhering to company policies.

What You Bring to Ampco :

Explore the Perks of Joining Ampco :

How to apply :

We're actively seeking candidates for this position, so if you're interested, we encourage you to apply promptly! Please submit your cover letter and resume as a single PDF or Word document.

All applications are treated with the utmost confidentiality. At Ampco Manufacturers Inc., we highly value the unique skills and experiences each individual brings to our team. Should you require any accommodations during the recruitment process, please inform our HR Manager during the phone interview stage.

Before applying, ensure you are legally eligible to live and work in Canada, as we are unable to provide visa sponsorship or cover relocation costs. We appreciate the interest of all applicants in joining our team; however, only those selected for an interview will be contacted.

Position Overview :

About AMPCO Manufacturers Inc. :

AMPCO Manufacturers Inc. is a diversified Printing Company that has achieved excellence for over 50 years and is headquartered at our 70,000-square-foot facilities in Coquitlam, British Columbia. A privately-owned and operated company, we make quality components such as durable labels, decals, nameplates, overlays, wide-format digital graphics and membrane switches for companies worldwide.AMPCO’s competitive advantage as a strategic sourcing partner is based upon our solid reputation and commitment to meeting outstanding quality standards (IATF 16949 certified), positioning ourselves as an extension of our client’s design, sourcing, engineering and logistics teams. We pride ourselves in providing superior customer service and evolving product lines as well as very high-quality products.AMPCO’s strongest asset remains our talented, passionate workforce, with 100+ employees who are the power behind our company’s expertise and reliability. If you are looking for the opportunity to make a real impact, be part of an award-winning organization that continually strives to meet our partners’ expectations and enjoy internal advancement where you will grow personally and professionally, then we would love to hear from you!