Sr. Specialist, Training and Development (Bilingual FR/EN)

Manager, Training and Development (Bilingual FR/EN)

Join Mazda Canada Inc as a Manager, Training and Development (Bilingual FR/EN) to help drive brand engagement, product knowledge, and the Brand Value Management across the Retailer network, especially within the Québec Region.

Work Location: Québec Region (reports to Head Office in Richmond Hill)

Work Arrangement: Hybrid (Pointe‑Claire Office/Home Office/Off‑site Venue Travel)

Internal Position Title: Manager, Brand Value Delivery

At Mazda, we love sharing the beautiful machines we craft with the world. We are a team of passionate car fanatics who put people, quality, and experiences before transactions. If you possess an unwavering commitment to service excellence and a strong desire to challenge the status quo, Mazda Canada is looking for you.

Essential Duties

• Collaborate and co‑lead the creation, preparation and facilitation of learning and development sessions at various on‑site and off‑site venues, and in a variety of formats (in‑person, virtual, etc.)
  • Identify and include any unique needs and opportunities of the Québec Retailer Network during creation, preparation, and delivery of learning and development activities.
  • Participate in Train the Trainer sessions by coaching internal and external support staff on how to facilitate the necessary content to ensure that all team members understand the message of our brand and how to bring it to life.
• Ensure awareness and greater adoption of tools and resources on our Mazda intranet & Mazda Learning Platform in collaboration with regional teams.
• Support the budget planning and tracking process to ensure deliverables are achieved within budget in a timely manner.
• Develop an annual training plan in collaboration with the team and external partners to align with the budget.

Qualifications (Experience, Knowledge & Skills Required)

• Post‑secondary education in Business Administration, Learning and Development, or related discipline, or equivalent combination of education and experience.
• 5 years of automotive experience.
• Bilingual (fluent in English and French) verbal and written communication skills are required.
• Must have a valid driver’s license.
• Frequent travel is required (at times for an extended period).
• Proven communication skills to connect and inspire an audience; excellent trust‑based relationship building.
• Experience with automotive Retailer process, best practices and expertise preferred.
• Customer service focused for internal stakeholders and Retail partners with a strong commitment to service excellence.
• Advanced project and time management skills.
• Detail‑oriented to ensure accuracy in all aspects of the position.
• Intermediate knowledge of Microsoft Excel, Word, and PowerPoint.
• High degree of self‑initiative.
• Knowledge of Mazda Canada Inc. and our Retailer network is an asset.

Mazda Canada Inc. is an Equal Opportunity Employer and upon request by the applicant, accommodations will be provided in all parts of the hiring process.