Job Description
Job Description
Support Engineer – DevOps Products
Our Client is seeking a Support Engineer to join their team. If you have excellent troubleshooting skills and enjoy working with development testing technologies, are detail oriented and self-motivated, they want you on their team!
Our client is a leading provider of Development and Operational management solutions. They provide a wide variety of solutions such as testing, quality and security and DevOps tools.
Job Description :
- Providing effective customer service to customers using in-depth knowledge of company products
- Collaborate with other teams to meet and exceed customer service expectations
- Troubleshoot installation and testing problems across multiple programming languages and build environments.
- Help customers find product solutions.
- Escalate issues to Support Manager based on the severity of the issue
- Update user documentation.
- Providing excellent customer service and product knowledge to maintain customer satisfaction.
- Collecting customer feedback on features, bugs and other areas of importance and delivering this information to our product team
Required Skills :
Strong knowledge of development technologies including : .NET, ASP.NET, C#, VB.NET, Java, JavaScript, Ruby, PythonStrong development skills including; Test automation, Mobile and Web development testing methodsKnowledge of Operating Systems and App Support for : Windows, iOS, Linux, SQL, HTML5Knowledge of Integrations such as : Jira, Jenkins, Teamcity, Selenium WebDriverStong knowledge of support process related to ticket tracking tools including any like Salesforce, ZendeskKnowledge of and hands-on experience with remote troubleshooting technologiesStrong written, verbal and presentation skillsStrong problem solving and analytical skillsStrong ability to work independently and within a teamAbility to multi-task across multiple products within different technology platformsEnglish and German fluency both written and spoken, English required, English / German preferredAbility to work an 8 hour shift within the business hours of CESTRequired Experience :
2 years development experience with an emphasis on application testing and scripting2 years experience in a customer facing role with a SaaS software / application development company1 year experience with technical documentation writing