Entry Level Customer Service

About Us

We are the only supplemental benefits company in the world operating under a fully unionized model. For more than six decades, we’ve partnered with over 40,000 unions and associations across North America, offering reliable supplemental and permanent benefit programs to the hardworking families that keep our communities strong.

Our purpose is straightforward : protect, educate, and support members with benefits they can depend on throughout their lives. Every program we provide is built with one objective — helping working families create long‑term financial stability and peace of mind.

What You’ll Do

In this role, you’ll assist union members who have specifically requested information about their benefits. Your job is to explain their coverage, walk them through available options, and ensure they receive clear guidance and dependable support.

Your main responsibilities include :

• Handling inbound and outbound communication with union members
• Setting up and conducting virtual or phone-based appointments
• Presenting benefit programs in a clear, professional way

Completing digital applications accurately

What We’re Looking For

What You’ll Gain

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