(Remote) Implementation Consultant

CIS Implementation Consultant

Systems & Software - Remote

Systems and Software is seeking an Implementation Consultant to join our Professional Services team! The ideal candidate is an enthusiastic, team-oriented professional that provides outstanding customer service, has excellent deductive abilities, and thrives on delivering project milestones in a fast-paced environment.

Utilizing industry best practices, methodologies, and process controls, the Implementation Consultant will be responsible for working with a project team to deliverenQuestaCIS solutions and associated value-added services to both new and existing customers.

This includes performing business process requirements analysis and documentation as well as system configuration, testing, implementation, training, and support.

The Implementation Consultant is customer-facing and plays a key role in effectively translating customer requirements into solution deliverables.

This remote role welcomes candidates anywhere in Canada and the US in the EST timezone. This role requires up to 25% travel in North America.

A valid passport is needed for the travel.

What will be your impact?

Define and understand client business requirements; interpret and apply the information within the scope of the project

Configure the software using workflow and business rules to allow clients to conduct their business processes

Work with data conversion specialist to achieve a smooth transition of legacy data

Train the end-users in how to use the software in both remote and classroom-led sessions

Be adeptonthe functionality and capabilities of the software, making enhancement requests to our product development team when appropriate

Work with cross-functional team members including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and other Implementation Specialists

Provide CIS subject matter expertise and consulting services for one or more projects teams assigned to new customer implementations, upgrades, and quotes

Participate in discovery sessions with clients to establish As-Is and To-Be processes and produce documentation as required

Assist data conversion resources with data mapping and validation

Draft and execute software testing based on best practices and customer requirements

Document training materials and effectively train the end-users

Serve as a customer advocate and facilitate communication with other internal departments

Provide support during customer testing, production implementation and beyond

What are we looking for?

Bachelor's Degree in Business, Accounting, Information Systems, relatedfieldor equivalent work experience

5+ years of CIS, Utility Industry, S&SenQuesta, JIRA, Confluence, and Clarizen is a plus.

Excellent customer service and oral / written communication skills

Exceptional problem-solving skills. Must be able to assess information to make autonomous conclusions quickly and effectively

Demonstrated ability to listen and interpret requirements, recommendsolutionsand drive / participate in business process analysis sessions with customers

Detailed-oriented and conscientious about meeting expectations

Positive, proactive, and action-oriented attitude and approach

Ability to effectively managea large number oftasks simultaneously, with excellent organizational skills

Familiarity with standard UNIX, FTP, and SQL commands / statements is a plus

What we can offer :

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision paid 100% by Harris starting from your first day of employment
• Employee stock ownership and RRSP / 401k matching programs
• Lifestyle rewards

Location / Travel

This opportunity can be performed remotely or from our office in Winooski, VT. Occasional project-related travel may be required (