OPEN : UI / UX Designer

Job Overview

The User Interface and User Experience Designer is responsible for understanding employee needs, mapping current and future journeys, and designing intuitive, accessible, and consistent experiences across the ServiceNow platform. This role improves the usability and adoption of key workflows in Information Technology Service Management, Human Resources Service Delivery, Security Incident Response, and Vendor Risk Management, while establishing a scalable design system and experience roadmap aligned to business outcomes.

Experience Strategy and Roadmap

• Create a multi‑quarter experience roadmap for the ServiceNow platform, aligned with business outcomes such as request resolution time, employee satisfaction, case deflection, and policy compliance.
• Prioritize improvements using evidence from research, analytics, and service performance data.

Employee Research and Insights

Information Architecture and Navigation

Interface and Interaction Design

Design System and Standards

Content Design and Clarity

Accessibility and Inclusion

Measurement and Continuous Improvement

Collaboration and Delivery

Qualifications

CPUS Engineering employs artificial intelligence (AI) tools as part of its recruitment process to enhance efficiency and consistency. These tools may assist with activities such as application screening, candidate evaluation, and summarization of interview feedback.

AI-generated outputs are intended to supplement, not replace, human judgment. All final hiring decisions are made by qualified human decision-makers who exercise professional discretion in reviewing and assessing candidate information alongside any AI-generated insights.

CPUS Engineering ensures that the use of AI in recruitment complies with all applicable employment laws, human rights legislation, and privacy regulations. The organization is committed to maintaining fairness, transparency, and non-discrimination throughout the hiring process.