Customer Service Representative

Join Our Team as a Customer Service Representative!

At National Seating & Mobility (NSM), we provide complex rehabilitation seating, mobility, and positioning systems. With a dedicated network of professionals across Canada, we specialize in delivering personalized mobility solutions that enhance independence, safety, and comfort for our clients. Our mission is to empower individuals of all ages with mobility challenges, offering reassurance to families and caregivers while providing exceptional clinical support to therapists and healthcare professionals.

We are looking for a Customer Service Representative to join our team and help us continue our mission of transforming lives through mobility solutions.

Scope

As a Customer Service Representative, the employee shall interact with clients to provide the necessary support regarding the medical equipment at NSM and help resolve any issues or complaints to reach their needs and achieve their satisfaction.

Position Reports To: Branch Manager or Customer Service Manager (depending on the size of the organization)

Role and Responsibilities / Essential Functions

• Greet and assist in-store customers.
• Assist customers with the selection of suitable equipment.
• Answer phone calls to provide helpful solutions and set up deliveries of equipment to customers’ homes.
• Establish a working relationship with therapists and other healthcare professionals for equipment demos, trials, or rentals.
• Organize repairing services for wheelchairs, lifts, and other medical equipment over the phone.
• Prepare quotes, send emails, schedule appointments, and maintain client records.
• Track down medical equipment from the other locations.
• Administer the equipment reservation and rental process. This requires a lot of attention to detail, in-depth understanding of our computer system and your best paperwork organization skills.
• Record customer deliveries, billings, reservations, and service, preparing work orders, customer orders, etc.

Competencies / Skills

• Knowledge of the Assistive Devices Program, and/or ostomy and wound care would be an asset.
• Handle multiple customer calls and in person customer visits
• Manage information in IT systems
• Offer and create solutions based on client’s enquiries
• Previous experience in customer service for technical items/services
• Schedule and conduct time management in job duties
• Excellent communication, organization, and listening skills
• Proficient with Microsoft Outlook and Excel

Why Join NSM?

• A rewarding career where you make a real difference in people’s lives.
• Employer-paid benefits, ensuring your health and well-being.
• RRSP matching program, helping you invest in your future.
• Generous paid time off, because work-life balance matters.
• Company-sponsored events, fostering a fun and inclusive team culture.
• Branded company attire, so you can represent NSM with pride.
• Competitive Wage, you will receive $20-$22 for this role.

If you’re passionate about making a difference and want to be part of a team that transforms lives through mobility solutions, we’d love to hear from you!