Customer Experience Admin Assistant

Job Description

Job Description

We are looking for a detail-oriented and organized Customer Experience Administrative Assistant to support our Customer Experience team. In this role, you will assist with order processing, customer communication, and administrative support to ensure accurate workflows and a high level of customer satisfaction. You will work closely with the Customer Experience Coordinator and Specialists in a fast-paced, collaborative environment.

Responsibilities

• Review, enter, and assign incoming customer purchase orders accurately
• Monitor and manage multiple shared inboxes and respond to customer inquiries via email and phone
• Act as a point of contact for customers, providing timely and professional support
• Maintain accurate data entry within internal systems and ERP platforms
• Support reporting, order tracking, and data management activities
• Assist with the development and maintenance of department processes and procedures
• Perform general administrative duties to support daily operations
• Complete additional tasks and projects as assigned

Requirements

Preferred Skills & Competencies

Benefits

Working Conditions